Reviews

Review Details

• Review fromTaryn S

  Date: 10/15/2024

  1 star
  I recently stayed at this property with a few friends and unfortunately had a disappointing experience. Upon arrival, we discovered a leak in one of the bedroom ceilings, which soaked the bed and rendered it unusable. Additionally, one of the upstairs bathroom had visible mold, the refrigerator light bulb was consistently flickering and the floors were noticeably dirty as the bottom of our socks were covered in dirt.
  While we could overlook the cleanliness of the floors, the refrigerator and mold — the leak was a major issue. When we reached out to the hosts, they offered to move us to another property, but it was 20 minutes away and we would have had to cover our own transportation. This option simply wasn’t feasible for us.
  As for compensation, they proposed a $300 refund, but it came with the requirement to sign a legally binding contract prohibiting any negative reviews. This felt unreasonable and unfair given the circumstances. Overall, I left feeling frustrated and unsatisfied with my stay. I wouldn’t recommend this property until these issues are addressed.

• Review fromTori B

  Date: 08/25/2022

  1 star
  This company is a scam. They charge you top dollar to stay at their property and on top of that, a very large cleaning fee and then do not even clean the property between rental parties! We paid over $2,000 to stay at their ********* location and discovered mold in the living room and shower, cobwebs in every corner, an inch thick layer of dust on the ceiling fan. Their only offer to rectify the situation was to refund me the $385 cleaning fee!! They're an awful company with no morals. They do not care about the well being of those who pay a lot of money to stay at their establishments.

  Stay Local Nashville

  Date: 08/26/2022

  Good Morning, ****. We regret to hear this unfortunate account of your experience, especially as this is not what our records indicate. You did not once communicate with us about anything, let alone any complaints or feedback during your stay. As a customer service based business, we absolutely would have gone above and beyond to remedy any issue during your stay, (if it had been reported.) Per our screenshots and records, we checked in with you 3 times to make sure you were a happy customer, and we never once heard from you. It's impossible for us to remedy anything if we do not know of any issues. The first we heard of any sort of complaint was two days after you checked out, when you went directly to ******,( instead of us). For clarification, once any sort of issue is escalated to ******, we as the host no longer have control over refund processing since it goes to ******, so it was solely their decision to refund you the cleaning fee. Their correspondence also indicates that you should have come to your host, DURING YOUR STAY. We have screenshots and records of all of this information and are happy to share those for a complete and accurate account of events. We are also very disappointed that instead of coming to us directly, you chose to post inaccurate and negative reviews about us across multiple platforms. Lastly, the location was mentioned in those reviews, which is a safety violation of our property. We take deep pride in our business and serving our customers well and are saddened that this has turned into a negative experience for all parties involved.
  
  Sincerely,
  Stay Local Nashville

  Tori B

  Date: 08/26/2022

  That is inaccurate. I did contact you on the last day of my stay which was the morning directly after I discovered the mold. When my email did not get a response back, I then contacted*******. Your company then asked me to resend the email because your never received it. I resent it twice from the same email and then a third from a different email. I provided screenshots of that to you already that those emails had been sent. As a customer service based company you should be embarrassed that instead of immediately trying to accommodate your guests that just spent $2000 on a rental that had black mold in several rooms, you chose to try and challenge me saying I didn't contact you during my stay, when in fact I did. Black mold doesn't just appear overnight. On top of that, the mold was coming from several light housings in the ceiling. That means there is water right next to electrical currents, creating an even bigger hazard to your customers. Also, according to your other ****** reviews I stumbled across yesterday, this is not a first with your company. Please reevaluate your business practices for the safety and health of the innocent people paying you good money to stay at your properties.