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Business Profile

Retail Shoes

Sketchers USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reached out initially to the customer service email for Sketcher and received a reply from Sketchers *****. Sketchers India was unable to satisfy me with an answer or solution. I find it odd and frustrating that a large company like Sketchers would be unable to come to a resolution on the quality of the product more timely.

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of sketchers on 6/21/24 I have always bought sketchers the same size over and over and over a very loyal customer but the last prayer I received were way too big, but they were the same size that Ive always ordered. Ive only wore the shoes four times I am wheelchair bound and they kept falling off my feet when I would scoot in my wheelchair. My wife returned the sketchers and they received them on 7/18/24. I requested a refund several days later. I had to contact sketchers and asked them why they have not issued me a refund, within an hour, they issued me a gift card I called immediately and they said that they show signs of wear really my wife wiped the edge of the dust off of the bottom put them in the box and returned them. I want a refund not a gift card I will never ever ever purchase sketchers again , I have been a loyal customer for years make it right $71.50 is not gonna break you. The shoes are in excellent condition when they were returned. Stop treating people like this.

Sketchers USA is NOT a BBB Accredited Business.

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