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Business Profile

Security Guards

Falu Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

This profile includes complaints for Falu Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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Falu Security has 2 locations, listed below.

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    • Falu Security

      1900 Church St Ste 300 PMB Nashville, TN 37203-2285

    • Falu Security

      13850 Ballantyne Corporate Pl STE 500 Charlotte, NC 28277

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Falu Security, specifically, ****** **** *************************************** was contracted to provide a security person to guard the exhibit hall entrance and AV equipment on all of the above dates for specific times including from midnight to 7 am on Friday *****, ****** 2nd, through Saturday morning, August 3rd, 2024. **** paid you in advance for these services.Your employee left at midnight on Friday, August 2nd, 2024, and while the entrance was unguarded until 7 am, Saturday August 3rd, 2024, $1,840 in merchandise was stolen from the exhibit hall. You agreed to reimburse ***** ********, the owner of the property, for the $1,840 in stolen equipment and to refund NCRA $210 (7 hours at $30/hour) for the hours when the agreed upon service was not provided It has been almost 2 months since the convention and such payment has not been received by either Ms. ******** or ****. **** and ***** ******** have continuously tried to contact Mr. ******** with no response.

      Business Response

      Date: 11/19/2024

      I will be striving to have this taken care of by the end of the month.Things have been really slow.

      Customer Answer

      Date: 11/19/2024

       
      Complaint: 22531658

      I am rejecting this response because: he has been telling us this since September.  Then he stopped responding to us in November.  

      Sincerely,

      ****** *******

    Falu Security is NOT a BBB Accredited Business.

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