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Business Profile

Sports

Nashville Soccer Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Still waiting on refund for covid season tickets that were not used. the club constantly told me I was not eligible to get this. I was an avid early supporter and when I was unable to attend due to covid. This has been an ongoing issue, never once did the club apologize or offer a refund even though every game that went by I was losing season ticket money.
    finally to stop losing season ticket money from games I could not attend due to covid they put my money into a credit to be used for future games.
    I never wanted this and was harassed into accepting this or lose all money owed.
    please help resolve this issue.

    Business Response

    Date: 10/10/2022

    The amount being referred to by our customer is a credit from our 2020 season that was impacted by COVID.

    All of our customers who purchased tickets to games in our 2020 season were informed multiple times that they could either use their tickets and attend the games for which they purchased the tickets or be given a credit equal to the value of the tickets they purchased that could be used to purchase tickets for a future season.

    The customer was informed by multiple individuals within the organization how he could use this credit which he acknowledged his understanding of multiple times and which he is still able to use for tickets for any of our future games.

    Customer Answer

    Date: 10/17/2022

    ***Document Attached***
    Below are examples of refunds given for the season when covid affected games. proof that the club gave the option and paid out after fans complained. I have not however received anything. and was NEVER given the option.
    please refund the money you have holding from me for 2 years.
    I have lost all trust and have no respect for your club in any way for the way you treat fans this way. I paid hard earned money for a experience I was never given.
    See Attachment/File: Screen Shot 2022-10-17 at 9.07.14 PM

    Business Response

    Date: 10/17/2022

    Business Response /* (1000, 5, 2022/10/10) */
    The amount being referred to by our customer is a credit from our 2020 season that was impacted by COVID.

    All of our customers who purchased tickets to games in our 2020 season were informed multiple times that they could either use their tickets and attend the games for which they purchased the tickets or be given a credit equal to the value of the tickets they purchased that could be used to purchase tickets for a future season.

    The customer was informed by multiple individuals within the organization how he could use this credit which he acknowledged his understanding of multiple times and which he is still able to use for tickets for any of our future games.

    Business Response

    Date: 10/19/2022

    The refunds provided to other customers that this customer is referring to was for games that were cancelled as a result of the ******19 pandemic.

    However, the games that this customer wants a refund for were for games that took place outdoors while social distancing which we have not issued any refunds for if customers chose not to attend. Instead, we have offered credit for tickets to future games if a customer chose not to attend these games which we continue to offer this customer.

Nashville Soccer Club is NOT a BBB Accredited Business.

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