We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Strapping

KLA Straps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Strapping.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally reported the problem much earlier but nothing has been done. This business still has their website up. They have opened another business called Olive and Ark. Along with numerous others, (from the {now deleted} etsy, website, instagram and fb), I still haven't received the guitar strap from the K'La Straps website (which is still operational!) or the refund of $56.99 to my ****** that the owner had promised me from February 2023, order number R164195850. She sent me responses apologising and promising she would send me my guitar strap along with a goody bag because I had paid extra for it to be rushed to me for a special event. She emailed me excuses, until it was past the date that ****** would refund me. Since then, I have sent emails/messages, which have been ignored from that point. No strap, NO REFUND, no word and no email with tracking number - no response. Other complaints were quickly deleted from the website & the ******** is now deleted too but I have pictures of several other complaints.

    Customer Answer

    Date: 01/19/2025

    Submitting the form I was emailed.  The business K'LA straps, despite not sending the product I ordered, or refunding me the $56.99 from Order R164195850 has started another business called '*************' offering more products/services.  I'm very concerned about their business ethics.  There are several others who have not received product or refund also.

     

    Customer Answer

    Date: 01/19/2025

    Submitting the form I was emailed.  The business K'LA straps, despite not sending the product I ordered, or refunding me the $56.99 from Order R164195850 has started another business called '*************' offering more products/services.  I'm very concerned about their business ethics.  There are several others who have not received product or refund also.

     

KLA Straps is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.