Complaints

This profile includes complaints for AmSurg, Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AmSurg, Corp.

  1A Burton Hills Blvd Nashville, TN 37215-6187

• 

  AmSurg, Corp.

  1000 River Rd Ste 100 Conshohocken, PA 19428-2439

• 

  AmSurg, Corp.

  5380 Tech Data Dr STE 101 Clearwater, FL 33760-3122

• 

  AmSurg, Corp.

  322 SW Pine Island Rd Cape Coral, FL 33991

• 

  AmSurg, Corp.

  PO Box 8158 Philadelphia, PA 19101-8158

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not sure if all 5 of my uploaded documents went through. If they didnt and it would help, is there another way to send them?to my account. 11/20 my insurance still hadnt received it. I contacted them again Dec.7 it had finally been processed by my Insurance and they paid the majority of bill. I was only to pay $992.17. I had already paid $2432.06. Thats a difference of $1439.85. So, I requested a refund in that amount. On 12/9 they said they were forwarding this to their refund ***** 1/3/25 I emailed for an update, they said it takes 30 business days. Today 2/4/25 I contacted them again and was told a follow up email would be sent to refund ***** so here I am still waiting after 10 months for them to do their job. I just want my refund.P.S since they didnt send the requested info to my insurance company as requested by the insurance company my insurance said they shouldnt be paid at all. Unfortunately I had already paid before surgery. So I would just like what Im due.

  Customer Answer

  Date: 02/21/2025

  The contract me through email stating that a refund check would be mailed on 2/12/25. I just emailed them that I havent received it as of today 2/21/25.

  Business Response

  Date: 03/03/2025

  March 3, 2025
  
  ******* *****
  Better Business Bureau of ****************
  *********************************************************************************************************
  
                RE: Complaint ID # ********
  
  Dear Ms. ******
  
  On behalf of AMSURG, LLC (AMSURG), please accept this response to Complaint #********. As detailed in the Patients Complaint, the Patient underwent surgery on April 5, 2024, and the Patient submitted $2,432.02 for payment. At this time, however, insurance rates were being renegotiated, which initially delayed processing the claim. 
  
  Thereafter, on October 14, 2024, the insurance provider denied the Patients claim and requested more information related to the relevant procedure performed. AMSURG subsequently provided this information, and the insurance provider processed the claim and reimbursed the Patient $992.17. At this juncture, the Patient had a remaining balance of $1,439.85, and AMSURG refunded the Patient for this remaining amount on February 12, 2025.
  
  With the above in mind, we encourage you to reach out if there are any further issues in relation to this Complaint or the services rendered.
  
  Sincerely,
  
  /s/ ****** M. ********
  

  ****** M. ********
  ******************************************************************************

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22900338
  
  I am rejecting this response because:

  am rejecting this response because:

   I received my refund about a week ago, finally,10 months later.
  So, that part is settled. 

  
  However, this response is not the full truth. I had to call them and tell them them to send the information to the insurance company after my insurance told me they never sent it.  That took months. I was never told anything about negotiating prices going on. I was told many other excuses and reasons . So, l find that hard to believe. As you can see this has happened to several other people, based on BBB website alone. This caused a negative domino effect for me not to mention a big hassle.
  Btw  this all began when I called in June(2 months after surgery) to get an itemized receipt. Thats when I discovered that this claim had not even been been submitted. Then the rest of the ridiculousness continued from there. Clearly this business has issues that I hope are being rectified.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 15th we paid for surgery in the amount of $761.70. Following the surgery insurance declared 0% patient responsibility and paid $761.70 to this company. After this payment had cleared we called to request a refund of the money we paid, that insurance covered. Over 6 calls later, in July the company agreed that we were owed our money back since insurance paid for the cost of the surgery. They said it would take 30 days to process. 30 days later no refund. We call to check the status. No pending refund has been issued. Our insurance company had to get involved on a 3-way phone call to help explain that the company did *** us money. We were told they would work on it. We requested this be raised to a supervisor since this issue was not making any progress and we were informed that a supervisor would reach back out to us. Months go by with still no communication. I finally called again on Aug 28th and FINALLY was able to reach a supervisor. This supervisor claimed that he could not find the Explanation of Benefits from our insurance company, then the supervisor claimed that he could no longer hear me and hung up the phone. No callback. So AGAIN I call, and tier 1 says, "he is looking for it now" and "if we have made adjustments then we have it, it's just a matter of finding it". The supervisor refused to speak with me again. An hour later they found it, and informed me they would be working on it and get back to me in about an hour with an estimate of when the refund would be issued. No response from anyone for the rest of the day. I do not believe that this company can perform its job competently and cannot get any information about getting a refund processed.

  Business Response

  Date: 09/19/2024

  September 19, 2024
  
  ******* *****
  Better Business Bureau of ****************
  *******************************************************************************************************
  
                RE: Complaint # *******
  
  Dear Ms. ******
  
  On behalf of AmSurg ****************** (the Center), please accept this response to Complaint #*******, which was received on August 30, 2024.
  
  As detailed within the ******************************** provider paid the full amount for services after the Patient had already submitted payment. Accordingly, the Center owed the Patient $761.70. There appears, however, to have been a miscommunication between the ****************************** and the Center, as this readjustment amountwas never posted to the Patients account.  Once the Center discovered this error, it immediately reimbursed the patient, and a Refund Supervisor apologized to the Patient for this delay.
  
  With the above in mind, we encourage you to reach out if there are any further issues in relation to this Complaint or the services rendered.
  

  Please contact me if you have any further questions regarding this matter.
  
  Sincerely,
  
  /s/ ****** M. ********
  
  ****** M. ********
  ******************************************************************************

  
  

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have heard from the business WCS and the problem has been resolved.  Thank you for your help.** WCS Sedation sent me a "final bill" earlier this month showing I still owe them $996.00. If I do not pay this by June 23 they will send the bill to Collections. They are required to accept the insurance payment of $339.32 plus my copay of $59.88, and nothing more. I do not want this matter to go to collections and ruin my credit report as I do not owe them anything more than they have already been paid. In fact they owe me $438.12 as an overpayment I have made.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: 20185802
  
  I am rejecting this response because:

  Asking for the info of a patient on BBB is bad business practice. You need to have a working ************* Line. This is not the solution I am looking for.
  
  Regards,
  
  ***** Mala

  Business Response

  Date: 07/12/2023

  Please provide patient's name, date of birth and name of provider billing the patient.  The billing office for Envision is unable to locate consumer name listed in the BBB complaint.  Thank you.

  Customer Answer

  Date: 08/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: 20185802
  
  I am rejecting this response because:

  The whole point of this complaint is that you, Envision, are not conducting business as you should. I am not going to list private information here, for everyone to see, as it goes against the BBB advice, but instead, if you actually had a working phone line, where you could be reached, then maybe you actually would have been able to pull the account up. Your customer care line needs to be available and accessible. Whenever I try reaching you, it ends up hanging up on me, every time. And I cant reach anyone, and that is no way of conducting business. You either fix that, or we will be here going back and forth until BBB intervenes. 
  Thank you

  
  Regards,
  
  ***** Mala

  Business Response

  Date: 10/26/2023

  We are having a hard time looking up your account with the information that was provided.  I believe the incorrect company may have been contacted.  Can you please email me directly so I can personally look into this and confirm?  My email is ************************************************************ I am the Director of Revenue Cycle for Radiology billing. 

  Thank you. 

  Business Response

  Date: 10/30/2023

  I understand your frustration however I truly believe you may be filing a complaint against the incorrect business.  Without receiving even a copy of the bill you are receiving, I cannot locate the account to further investigate your concerns (if they are even by our company).  We bill for multiple radiology groups.  I have checked all 15 groups with your name, address and email address and have come up with no matching accounts.  Envision Physician Services is a parent company of multiple groups.  It is not a billing group for Radiology services. 

  Can you at least advise what hospital you were seen at?  That would help me validate if we even bill for them. 

  Thank you. 

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20185802
  
  I am rejecting this response because:
  

  Again, this complaint is about the way our situation was handled. I have already taken care of my own personal business, because your response was inexistent, and you did not have any means of contact. I urge you to call your own numbers on your own website, or on your own bills you send out, and see if they work. This is horrible business practice. You only accept payments on your customer care line, and no customer care agents exist to assist. And the fact that you cant even pull anything up, even though I have hard paper copies in hand, shows that you are not deserving of your current BBB score. Do not shift the blame into user error, wrongfully assuming that I dont know who I am speaking to, because you would only dig your wrongful handling hole deeper. Fix your customer care line, and this complaint is not going anywhere. It is staying right here, because you are not addressing your issues as a business.

  
  Sincerely,
  
  ***** Mala

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20185802
  
  I am rejecting this response because:
  

  This is exactly the problem. Your system is horrible, and you need to fix it. When customers need help, there is none provided. The only option there is, is to pay for the fees, whereas when theres a need to speak to someone for actual help, no way of contacting is available. The number provided does not connect you to anyone, and constantly hangs up on you. Thats a horrible way to run business, and this needs to be noted, and reflected on your BBB rating. 
  Sincerely,
  
  ***** Mala

  Business Response

  Date: 08/07/2023

  The billing office has called consumer several times and left messages with callback information but as of today there has not been any return call.  

  The billing office for Envision could not locate account based on information provided in the BBB complaint.  Please either call ************** for additional assistance or provide the BBB the patient's name, date of birth, account number etc. for further research of the account.  This account might not be with Envision but with another provider but without the patient details we cannot research fully.  Thank you.

  Business Response

  Date: 11/01/2023

  We are in need of assistance with this complaint.  We have repeatedly requested additional information from the patient/consumer and continue to have our requests rejected.  Our billing department attempted to call the patient directly upon receipt of the initial complaint and left a voicemail with no call back.   In the initial complaint, we were only provided a name and email address and we have been unable to locate any billing for this patient within our systems.  We have requested a copy of the hard copy bill from the complainant and she has continuosly refused to provide any information that would help us identify the entity involved, which would assist us in resolving this matter.  At this time, we would like for this complaint to be removed from the business rating as it does not seem valid and being done to harass and annoy our business.  If we are provided additional information and can locate the account, we will be more than willing to adjust any balances/provide refunds along with undergo research on how this billing was handled. 

  Thank you. 

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/03/2023

  OXBOW EMERGENCY PHYS, PLLC
  October 3, 2023
  ***************************
  
  BBB File #: 2067708
  
  Dear ******************:
  We are in receipt of a Better Business Bureau letter of complaint regarding a statement we sent to you in error.  We apologize for any inconvenience this may have caused and please be assured that you will not be receiving these statements any longer. Please accept our apologies.
  Feel free to contact us with any questions or concerns. We can be reached at ************.
  
  
  
  Sincerely,
  
  ***********************
  Patient Service Liaison
  

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Envision for $273.43 and maid payment contract with them for $50.00 a month until the bill was pnf I made one payment of $50.00 and my balance is $223.43 I received an email from envision stating they charged my contract to extend more payments and changed the original amount of the bill to $388.99 a difference of $115.56 I was told by my insurance company they are not in net work. They shouldve check that before they sent me a bill. I did not ask for their service when I was in the hospital I do not feel this is fair because they are not in network that I have to pay an additional amount I offered to pay today /what I owe from the original contract. $223.43 they refused.

  Business Response

  Date: 07/12/2023

  Red Mountain Emergency Physicians
               July 12, 2023
  
  
  Better Business Bureau
  25 ************
  Suite *************************************
  
  *********************************
  
  
  RE:Complaint ID ********
  
  To Whom It *** ************************** has received and reviewed the above referenced complaint.  We understand that the patient was originally billed for $273.43, and has since received a bill for a higher amount.  The patient has expressed that they would like to settle the account for the original balance that was billed. 

  This claim for Emergency Room physician services was first processed by United Healthcare insurance on 05/23/23 under UHC claim number DW69863167 leaving patient responsibility of $273.43 as Deductible and Coinsurance.  The claim was reprocessed by United Healthcare on 06/28/23 under the same claim number leaving total patient responsibility of $388.99.  Our office accepts all insurance coverage and only holds patients responsible for balances specifically left as patient Deductible, Coinsurance, or Copay.  We are not able to control insurance coverage of claims, as coverage is dependent on individual policy contracts between the patient and insurance company.  If this claim was processed toward out of network benefits, the patient may have the right to appeal the claim processing directly with their insurance company, as this claim is for Emergency services.

  Unfortunately, our office is not able to reduce the balance applied to Deductible and Coinsurance by United Healthcare.  The option for a $50 monthly payment plan remains available.  We ask that the patient contact our office at ************** with any further questions or concerns.  I can be reached at extension 2236.

   

  Sincerely,

  ***************************

  Patient Service Liaison