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Business Profile

Virtual Assistant Employment

Nelson Real Estate Solutions "Sphere Rocket VA"

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/20/24 I paid the invoice for 1 year of service from Sphere Rocket. They had a 3 day cancellation policy & an email was sent on 12/23/24 cancelling the contract. I heard nothing from them for days and did not receive my refund. A week later I was told they were closed for the Holiday. They encouraged me to proceed w/ the interview that was set up on 1/2/25. I at no point in time agreed to rescind my cancellation. I still expected a full refund, but did agree to the interviews. That day I did find someone that could work, since they refused to refund my money I reluctantly proceeded. I put an agent in charge of training & onboarding her. We were promised fully trained VAs. I spent an additional $2,000 training the VA who at the end was not a fit. I again in February requested a prorated refund of $6,000 even though this cost over $8,000. I cancelled in December in my legal timeframe, & in February I still did not receive my refund. I then again tried to work with them since they refused to refund me even though legally they should have in December. I gave specific criteria about what we needed & was told that they have no candidates that match the profile. They continue to match us with S style candidates when we requested CD. So they took my money, did not follow their own refund policy, & now they violate their own contract by having untrained ******************* that do not match our profile. In February I got very angry because this is fraudulent. I had another party explain that I should dispute the charge which is what I did. It was a fraudulent charge from a company that is non existent. It is a scam. I was also willing to do a partial refund. I paid for a year of service. I received 0 service. If you consider 6 weeks of spending an additional $2,000 I was willing to do a partial refund just to get something. The company does not respond or return my contacts. Contract is to large to attach.

Nelson Real Estate Solutions "Sphere Rocket VA" is NOT a BBB Accredited Business.

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