We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Comfort Engineered Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Comfort Engineered Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Comfort Engineered Systems, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Cicely M

      Date: 07/18/2024

      CES installed a new HVAC system in our home in April of 2023. By June of 2023 there was a large water leak in our ceiling, directly below the new HVAC system. CES stated the system leaked due to an installation error.
      Within the one year of having the system installed we were required to place 3 service requests.
      Our home had a DRASTIC difference between the upstairs and downstairs. We placed our first service request with CES. They informed there was nothing that they could do and suggested closing vents in areas that we wanted less airflow.
      The house temperature continued to be unbearable so we contacted CES for a second service. They informed that we should not close vents, as that could cause the system to not work properly. Then stated it was probably a new technician that informed us this.
      In June of 2024 the thermometer was showing a 15 degree difference in what the set temperate was. We called CES and they informed it would be a 48 hour wait for service. The technician arrived late after the 48 hour wait and had to vacuum about 5 buckets of water from the HVAC system. There is also another water leak in the same spot as before. They informed that the machine was frozen over and we would need to let it defrost before further service. CES called to schedule what would have been our fourth service visit within one year, and informed us it would be another 48 hours before a technician was available. This forced our family to pay for a hotel that night, as upstairs temperatures were reaching 89 degrees.
      We FINALLY called a different company to service the system. They discovered the system had not functioned properly because CES had shut off all dampers to the upstairs, which allowed no airflow on this floor. CES also duct-taped over the dampers while installing the duct work so they were completely hidden. This error caused the HVAC system to over work itself and leak/freeze up. The system never worked properly because CES did not instal it properly.

    Comfort Engineered Systems, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.