Reviews
This profile includes reviews for Y-12 Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
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Review fromMissy G
Date: 04/25/2024
1 starMissy G
Date: 04/25/2024
Y12 ordered checks for me. I received the checks but NO REGISTERS. I go thru the drive thru on Saturday before 2 and she looked up the info online and said WE NO LINGER INCLUDE THE REGISTER - you have to come inside and REQUEST THEM. I said your kidding! So I have to come back Monday and come inside - she said YES IR WE CAN MAIL TO YOU - I need your account number. - does that MAKE ANY SENSE?!
Y-12 Federal Credit Union
Date: 04/26/2024
No, Missy, this does not make sense and should not have occurred. We sincerely apologize for the inconvenience. We have coached accordingly so that staff and leadership are aware of how to select registers to be included in orders moving forward. We also mailed you check registers yesterday so that you do not have to come in. Please let us know how we can resolve this further for you.Review fromJason A
Date: 03/28/2024
1 starJason A
Date: 03/28/2024
Still not resolved. They have given me another course of action. Excuse me if I don’t share y12’s optimism. It’s my fourth course of action. As of now we still cannot access our business account.Y-12 Federal Credit Union
Date: 04/01/2024
We appreciate your continued efforts and responsibilities that will allow us to serve you and the business account. We are aware of the instructions provided to you and have spoken internally regarding these next steps to ensure we are able to provide you the services needed.Review fromJason A
Date: 03/26/2024
1 starJason A
Date: 03/26/2024
It’s been months we have a business account and have been completely locked out of it. We’ve supplied minutes. Trust documents. Letters of acceptance and much more. Ridiculous. Legal department is just creating problems. I guess that’s job security.Y-12 Federal Credit Union
Date: 03/27/2024
Y-12 Credit Union was able to resolve the issue for this member by receiving the documentation needed to proceed.Review fromShadoe A
Date: 06/07/2023
1 starHorrible customer service on the loan side of things. Have my vehicle loan through them they didn’t inform of us of some paperwork that wasn’t right on the dealership side of things then I get hit with a CPI insurance charge just because my insurance didn’t show them as a lien holder which I have never had to do ever with any other vehicle I’ve owned. Then to found out the insurance they put on the vehicle is 7 insurance.. guess who owns that company y12 and ornl. So they are making money any way they can’t by screwing the customers. So beware before you try to use them for loans.
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