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Business Profile

Electrical Power Systems Maintenance

Central Electric Contractors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power Systems Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Central Electric was assigned to me by American Home Shield to repair two fans in my home in November 2023. The technician came and stated that he needed to order a part for the first fan and could not assess the issue with the second fan since it was not displaying an issue that day. He advised me to take a video. After Thanksgiving, I called the company back due to them not reaching out for a follow up appointment. After 3 voicemails and an email from AHS, they scheduled a new appointment. This time, he diagnosed the problem for the second fan, said he needed to order a part, and left. He shrugged me off when I asked about the first fan and said he would fix both at once. Several weeks passed again without word. Then, in January I was told that they closed my ticket in December and told AHS that nothing was wrong with my fans. Even more alarming, there are multiple reviews on ****** and Yelp saying the same thing; I did not find any positive reviews for this company. Central Electric is a scam and people need to be forewarned. AHS should drop their contract. I need my payment back so that someone else can come and complete the needed repairs.

Central Electric Contractors, Inc. is NOT a BBB Accredited Business.

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