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Business Profile

Fence Contractors

Newby Fence Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Newby Fence ** to remove an old privacy fence and install a new fence around my home in *********, ** - July of 2022. They started and were close to completing the job when I learned the owner failed to include the electric gate and secondary fencing in the bid. Secondary fencing being the garbage can area, HVAC units, etc.All were fenced prior and it sure seemed obvious they too would be included in the bid. I accepted the mistake and the additional expense because I knew the owner and thought it was the easiest way to get everything finished quickly. In March of ******************** ********* literally blew my new beautiful fence over. I was completely shocked, it was so new and none of my neighbors fences were down?I immediately reached out to the owner to report the problem and get scheduled for a repair. He said I wasnt the only one to call him and report similar issues. He asked that I send him a video of the damage and he would be in touch. I never heard back. Not a word. I tried to hire other companies to fix it but they were not interested in taking on a job someone else had installed. I finally convinced the owner to come look and give me his thoughts. He came, looked and told me that all the foundational beams would need to be replaced and at my expense. I was shocked to say the least but asked him to provide me a quote for the cost. He never provided me a quote. No matter how many times I asked, he wouldnt. When I reached out about needing to get it fixed ASAP, the owner sarcastically responded as if it were a joke. When I found someone willing to fix it. What I discovered and documented:the foundational beams which were 4x4 should have been 6x6. The post holes were dug 12 inches deep or less many 8 inches or less. The industry standard is 2.5 - 4 feet deep guys fixing the fence were literally pulling them up by hand. They dont care. Poor work and less effort. Paid too much to start (13K) and 6K to fix. Crooks.

Newby Fence Company LLC is NOT a BBB Accredited Business.

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