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Business Profile

Mobile Home Foundations

Holts Mobile Home Installers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Home Foundations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid business *** to move my mobile home from one park to another. They placed the footers of our home on asphalt that made our home stick out of the driveway. Footers on asphalt will disintegrate and now he is requesting an additional ** to move the trailer onto another lot in the park. He continues to lie and is trying to blame the office for his mistake. Now we have to pay the price for his negligence.

    Business Response

    Date: 11/27/2023

         This complaint is not accurate at all. My crew and I did as we were told  and directed by the park manager, *****, as well as the owner, ******. I, personally, kept the park manager, as well as ******, constantly informed of everything that was going on as we proceeded. We followed verbal instructions that led to this conflicting situation.  We did NOT make any single choice by our own personal judgments. I had personally talked with the trailer owners and they understood what had happened within the directions we were given.
         Negligence is NOT what I delivered. My crew and I worked to the best of our capabilities and even surpassed the expectations originally agreed upon up front, ensuring we professionally completed the job. We dedicated ourselves to our work only to be made aware that the place to place the blame had been put on me and my crew.
         I understand their frustration, but I disagree with them on the part that I am responsible, by consistently doing my job as the orders were given per the trailer park manager, *****, and the trailer owners agreed. I have experience in my career field as far as 25 years and/or more. I am careful to listen and follow instructions to the direct point of ones expectations along with directions given, as agreed, up front and in person at the initial on-site estimate. (Also includes several calls as questions perceive throughout the process.) 

    Business Response

    Date: 12/05/2023

    This complaint is not accurate at all. My crew and I did as we were told and directed by the park manager, *****, as well as the owner, ******. I, personally, kept the park manager, as well as ******, constantly informed of everything that was going on as we proceeded. We followed verbal instructions that led to this conflicting situation. We did NOT make any single choice by our own personal judgments. I had personally talked with the trailer owners and they understood what had happened within the directions we were given.
         Negligence is NOT what I delivered. My crew and I worked to the best of our capabilities and even surpassed the expectations originally agreed upon up front, ensuring we professionally completed the job. We dedicated ourselves to our work only to be made aware that the place to place the blame had been put on me and my crew.
         I understand their frustration, but I disagree with them on the part that I am responsible, by consistently doing my job as the orders were given per the trailer park manager, *****, and the trailer owners agreed. I have experience in my career field as far as 25 years and/or more. I am careful to listen and follow instructions to the direct point of ones expectations along with directions given, as agreed, up front and in person at the initial on-site estimate. (Also includes several calls as questions perceive throughout the process.) 

    Customer Answer

    Date: 12/06/2023



    Complaint: ********



    I am rejecting this response because:

    The mobile home mover never took out a building permit before he set the home. And the fire marshal has failed the inspection as the mobile home sits right now. There’s serious drainage, bent frame that needs welded and footer issues that need to be addressed. The mobile home mover is not accepting responsibility of their mistakes and refuses to move the mobile home to another lot that will accommodate to fix issues with fire marshal inspection. 



    Sincerely,

    ****** *****

Holts Mobile Home Installers is NOT a BBB Accredited Business.

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