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Business Profile

Moving Companies

Armstrong Transfer & Storage Co., Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • J9 A

    Date: 12/22/2023

    DO NOT USE ARMSTRONG RELOCATION COMPANY!
    Armstrong Moving company was hired to move my 12,000sq ft home. They hired a third party crating company, **** ****** ********, to crate my valuables. Both companies are fully insured and were aware of my high value items prior to the move.
    In September 2023 my items were moved from Armstrong storage to my new location. All crates were delivered and **** ****** ******** were called to uncrate the items.
    Upon opening the wooden crate my one-of-a-kind Murano Glass Chandelier had 4 broken arms. Marc S******, owner of **** ****** ********, says that the employees of Armstrong opened the wooden crate therefore breaking the 4 arms and releasing him of responsibility.
    The owner of Armstrong Moving company (Joe V*****) said that he would report it to his insurance company and they would take care of me. He said that he would work out the details with **** ****** ******** Insurance company.
    The claim was sent in via email on 9/2023, I was contacted by Armstrong's insurance company on Oct 31 stating that they were not responsible and ****'s insurance company on Nov. 20 stating they were not responsible.
    I paid Armstrong in full & **** ****** ******** in full for moving my items.
    Armstrong, nor ****'s insurance company, will take responsibility for the damage of my chandelier.
    It has now been three months, both parties have been paid in full, and both insurance companies have advised me to contact an attorney to litigate.
    I should not have to pay attorney fees as I am not responsible for the mishandling of their companies.
    I am the client and should not be having to chase down these companies to be made right by my valuables that they broke while in their possession.

Armstrong Transfer & Storage Co., Inc. is BBB Accredited.

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