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Business Profile

Vocal Lessons

Melody Music Studios
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Melody Music Studios's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for piano lessons with Melody Music in June 2024. Per ***** **** (owner) the monthly charges were: $135 for lessons and $4.99 for the music books/teaching materials. On August 30, 2024 I provided to ***** **** my 30-day notice of termination of lessons as required by the contract. This is documented in the attached emails (pages 2-5). On October 23, 2024 I contacted ***** **** when I saw that my credit card had been charged the monthly fee of of $4.99 and asked her to refund it. She stated that she could not help me and that she did not have anything to do with the app. However, ***** **** instructed me to sign up for the account on June 19, 2024 (page 1 attached) and she signed that email as the "owner, founder and author" of Melody Music Publishers. (No printed books or materials are provided by her company -- the only access to the materials that Kathi's music teachers teach from is via the app) Our email exchange is in the attached emails. There was never any instruction from ***** regarding a requirement to delete the app until the emails on October 23, 2024. I deleted my account the same day October 23, 2024. Today I have discovered that my credit card has continued to be billed $4.99 every month since then - my November 2024, December 2024 and January 2025 statements. I would like a refund, but most important is that I would like your help to stop this fraudulent billing. Thank you.

      Business Response

      Date: 01/16/2025

      Hi ********, this is in response to your complaint about the charges you incurred with the piano app you signed up for. What I told you was not that I wasn't the owner of both Melody Music Studios and Melody Music Publishers, but that they are two separate companies. That is why I directed you to log in the app to cancel your account, which only you could do. You did do that upon my direction, however the app still charged you. I apologize for that and I was not aware of the continued billing. For some reason canceling your account did not stop the automatic billing. I will be working on fixing that error. I immeiately refunded the charges for Oct, Nov, and Dec, and have turned off the auto billing, so you will no longer be charged $4.99 per month for that. 

      I hope this has resolved the issue for you, but if not, please feel free to respond to the email I sent you regarding this issue. Thank you for your past business and understanding. I wsih you well in your musical journey. 

      Customer Answer

      Date: 01/16/2025

       
      Complaint: 22800940

      I am rejecting this response because:
      I provided the required 30-day notice, per the contract, of cancellation on August 30, 2024 and Ms. **** acknowledged receipt of it.  She did not notify me until October 23, 2024 that I needed to take an additional step - deleting the Music Publishers account - to stop the billing; and this was not stated anywhere in the contract.  I would like a refund of the October 20, 2024 charge to my credit card, as, based on the date of my cancellation notice, the September charge should have been the final charge.  Refunds should be for October 2024, November 2024, December 2024 and January 2025 and all further billing must be stopped.  Once these 4 charges are refunded and Ms. **** confirms that all future billing has been stopped, I will confirm resolution of this complaint.
      Sincerely,

      ******** ******

      Customer Answer

      Date: 01/16/2025

      CORRECTION TO MY PREVIOUS RESPONSE:  I will accept Ms. ****** resolution.  I have checked my credit card account tonight and have confirmed all refunds due were received on January 14, 2025 and I have noted her confirmation that all future billing is stopped.  This complaint may be closed.  Thanks very much for your help to get this problem resolved.

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