Reviews

Review Details

• Review fromHeather H

  Date: 01/08/2023

  2 stars
  December 2022 - After driving 7+ hours to Parkside Resort, we were told that our cabin, Critter Cove, has frozen pipes. The resort manager stated that he had tried to call us. We had no missed calls or voice-mails. He also stated that at check out, he would be compensating us for the inconvenience of being in two cabins. We were offered a one bedroom cabin for 4 adults. After realizing that wouldn't work, a second one bedroom cabin was found. Snow was falling. It was clear that the resort roads were not pretreated, nor were there any resort staff working to keep the roads clear. We woke up Tuesday morning to snow covered roads - even though the snow had stopped by 6pm Monday night. We kept checking the roads throughout the morning, but they were never salted or plowed. At this point the temperature was well above freezing. When we checked back in with the resort office, we were told that our road had been salted first thing Tuesday morning. This was clearly not the case and that the pipes were still frozen at Critter Cove despite the 50° weather and heaters that were placed in the crawl space. On Wednesday with 60° weather, we finally received word that the pipes were thawed. Critter Cove was definitely the deluxe cabin we were expecting. Our only complaint was the remotes to many of the TVs were barely working and the TV at the hot tub did not have any type of box connecting it to the cable. Both of the one bedroom cabins were just ok. They needed to be deep cleaned and the sheets had stains on them. The resort manager still has not made good on his promise to make sure we were compensated for our inconvenience. We have given him several oppotunities to make good on his promise. We were understanding that Mother Nature decided to give Tennessee a dose of winter weather and that the resort clearly was NOT prepared to handle it. What none of us can understand is the constant stream of lies from the resort manager.