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Business Profile

Home Theater Systems

Dixie Stampede Dinner Attraction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Theater Systems.

Complaints

This profile includes complaints for Dixie Stampede Dinner Attraction's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dixie Stampede Dinner Attraction has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased 4 tickets 2 adults 2 children 6 years of age we go to be seated and were told where to sit . A waitress with a very rude attitude told us that we needed to stand up because these weren’t our seats so we did. About 5 minutes later we asked what the problem was and they said very rudely we don’t know. So I asked for a manager and without saying sorry for the mistake or offering any solutions he said follow me and we did. He asked for our tickets and we gave them to him he goes in an office and comes back and handed them back to us and said our money was returned to our card . Never introduced himself said they were sorry just escorted us down a set of fire stairs like we were criminals. It was a 3:30 show on 7/21/24

      Business Response

      Date: 08/05/2024

      We have spoken directly to the guest and have provided them with complimentary certificate to attend the show again at some point in the future, the guests were appreciative of this gesture. We had also reimbursed them for the cost of their original tickets. 

    • Initial Complaint

      Date:10/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 8 year old is diagnosed respiratory failure with hypoxia. He is immunocompromised and therefore high risk for covid. He wanted to go to Dolly Parton's stampede dinner show. He had saw it on a youtube video and begged to go. I called and spoke with management as I didn't know what covid precautions, if any, they had in place or if they'd even be able to accommodate us. I sent an email but didn't hear back originally. I ended up calling and the manager who answered the phone said they could not accommodate us. A little disappointing but I appreciated the honesty. Less than a half hour after that conversation I received a call back from their office and another manager said they would be able to accomodate us. She picked a day that had few people booked. She said she'd block out a back section for us to sit in away from everyone else. She said they had plastic dividers they sometimes use for covid and that they would put those up. She said that they would package our dinners to go so that we could still do the dinner show but not jeopardize his safety by removing his mask. It seemed that it would all work out wonderfully. She was very thorough! I booked through her and paid over the phone. As soon as we arrived we had issues unfortunately. The staff at the dinner show were not told and knew nothing about the accommodations. They did not have a space set aside for us, there were no dividers and none of the precautions we spoke of were taken. I tried calling the management office back but no one answered. I tried messaging them on social media, all while awkwardly standing there with my family. I didnt get a response so we decided to leave. As we were walking out a lady came up and said that management had called and they were getting seats ready for us. They ended up sitting us in a different area than discussed, right in front of the busy servers stations so tons of traffic and it obstructed my son's view. The wait staff didnt know anything about our dinner to go.

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/10/19) */
      We have reached out to Ms. ******** and have issued her a check to refund her for the purchase price of the tickets.

    Dixie Stampede Dinner Attraction is NOT a BBB Accredited Business.

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