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Business Profile

Zoos and Aquariums

Parrot Mountain And Gardens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Zoos and Aquariums.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shirt for my brother in law (for what was supposed to be a birthday present, now supposed to be Christmas present). Status is "paid" but my order has been sitting unfulfilled since Oct 31st. I have reached out to Parrot Mountain several times. I have offered several options to correct this. I have offered: -to pay for expedited shipping -to schedule a phone call to discuss how to resolve this issue -to initiate a refund of my goods -to purchase a different shirt if this shirt was causing logistic issues I have received no response to any of my several attempts at contact. I have been reaching out since early November and have not stopped my attempts since. I gave Parrot Mountain several deadlines to respond back to me before I proceed with my next step. In my last attempt at reaching them, I sent an email stating that I will accept either an email response or a phone call by the morning of December 12th to discuss a resolution to my order. I stated in my email that if I did not receive a response, I would be reporting them to the BBB for resolution since they are not communicating. I sent an additional follow up prior to this complaint and there was no response to that either. I have exhausted all attempts at reaching Parrot Mountain to resolve this order. I have emailed screen shots of my order as well. I am hoping to ultimately receive my shirt prior to Christmas but am disappointed that this company promotes a merchandise store with UPS Ground 7-10 day shipping with no business ethics to fulfill their obligations. If they are unable to guarantee my goods by Christmas, I want a refund and an apology.

Parrot Mountain And Gardens is NOT a BBB Accredited Business.

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