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Business Profile

Towing Company

E & E Towing and Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/10/2024, the tow truck damaged my driveway as a run away truck was pulled from my property. There was damage to my driveway concrete. The owner ******* was notified by the sheriff present at the scene. The owner now refused to give me his insurance information to properly fix the damage.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** towing was called by a third party to pull a vehicle from a ditch in my neighbors yard. Without permission, they entered my property and used one of my trees to pull said vehicle out with chain. They did not use any sort of tree saving equipment to do so and damaged the tree, which is dangerously close to a utility pole and power lines. I had an arborist inspect the tree and he informed me the tree needed to be removed. The driver on site was very rude when asked about the damage and refused to even give his name, walking away from me without a word. 2 days later, I was able to speak with *******, the owner of *****, and not only did he refute responsibility for damages, he cursed at me profusely. I have CEMC. An arborist as well as the ******************* involved now. The outcome is pending but it appears that, instead of being a responsible individual willing to resolve an avoidable situation, legal action is inevitable.

E & E Towing and Recovery is NOT a BBB Accredited Business.

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