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Business Profile

Bank

First National Bank
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for First National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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First National Bank has 16 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am **** **** ******** being assisted in submitting by my Granddaughter typing up my complaint. I have bank account with ********************** and 86 years old so I don't use the internet and do things in person. I had my checks stolen. I didnt find out until visiting the bank. I reported unauthorized withdrawals and was advised to file a warrant due to the person assumed is a family member. I went back on September 8th with my daughter ***** ***** ******** and was advised the bank wont reimburse because I only had 24 hours. The police report filed was ********** with *******************************. The checks unauthorized were in the amounts of $950, $375, $870, and $750. I need to be reimbursed and dont understand how my money isnt protected. Me and my daughter have spoken to ***** ****** and Griffon ******** at the bank. I changed account number on September 9 and was told on the 13th the money wouldnt be returned. I will need support to discuss the matter. Please follow up with me on the 23rd or the 25th. I will be with my son ****** ******** on September 23 and can be reached through him at **********. My home number is ********** and I will be with my daughter ***** ***** ******** on the 25th and her number is **********. We prefer contact from noon to 2pm. Thank you for your time.

      Business Response

      Date: 12/02/2024

      Ms ******** followed thru with the Bank's request of proper notification to local police authorities regarding her family member unauthorized activity with her account. The Bank reimbursed Ms ********** account on 11/25/2024 for the full amount that was taken.  

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