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Business Profile

Car Restorations

Long Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Restorations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 2022; my vintage car was transferred to Long Restoration (****) by **** ***** for complete restoration. The rebuilt engine was left in Indiana. July 2022, ****”disappeared”. Same month my engine was crated and delivered to ****. September 2023, the car was complete and engine reinstalled. **** decided parts of the engine needed to be repainted do to the paint colors not matching. After reassembly the engine didn’t run correctly and had a bad oil leak. **** replace the new carburetor; plug wires (with used wires) and ignition switch and tried to fix the oil leak. 11/21/23 *** delivered my car. It was missing out and backfired as soon as it was unloaded. After that the engine would t turn over. Car went back to TN. Replaced ignition switch again (with a used one) and still trying to fix oil leak. Car deliver 12/19/23. Ran long enough to unload it and pull in my drive. Shortly after I tried to drive it. Got 1/4. Lie from home and it died. No emergency flashers and the engine wouldn’t turn over. ***** ****** towed the car to the present shop. They found so many thing done incorrectly on the car. 12/29/23 list was sent to ****. The wiring had been done incorrectly. Relay switch had a hole burned in it. Hot wires laying on metal causing ignition switch to short out. Throttle linkage bent. The oil leak was from a hole in the engine case.
    I would like to be refunded for the money I have had to pay to have their many mistakes corrected and parts that have had to be replaced.

Long Restoration is NOT a BBB Accredited Business.

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