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Business Profile

Auto Transportation

East Auto LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle was supposed to be dropped off never received he then proceeds to drive around with my vehicle on the back of his trailer refusing to deop my vehicle off never heard anything back.

    Business Response

    Date: 09/03/2024

    Hello 

    This order has already been delivered on August 16th of 2024
    The problem was here with the customer. We did delivery the car one day before the scheduled delivery time on 12th of August (which was supposed to be delivered on 13th) but the customer did not have money to pay the carrier at that day. Then the driver did not unload the car and left the area and he came back on 16th of August and customer refused to pay him. The driver had to call the police in order to get paid for the service as contracted but at the end customer paid and driver left the car to him. If he hadn't received the car he would have already called the police and complain about theft of the vehicle 

    I will submit disptch sheet tomorrow 

East Auto LLC is NOT a BBB Accredited Business.

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