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Business Profile

Campgrounds

Hidden Mountain Resort, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.58

Average of 12 Customer Reviews

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Review Details

  • Austin W

    Date: 10/22/2022

    This place was infected with bugs when I called to complain the manager said well it's the mountains, he was very dismissive and uninformative. I will not be staying here again.

  • Shelly J

    Date: 10/17/2022

    My husband and I had reservations for 2 nights in cabin 4058. As soon as we entered, the smell of mold was so overpowering, I could hardly breathe. I thought if I gave it awhile, it would get better, and since it was pouring rain, we really didn't want to hassle with loading our luggage back into the car to get a different cabin. we ended up staying the night, but we didn't sleep at all. as the night went on, the smell got stronger. we both ended up with headaches and stuffed noses. wondering what the stinch could be, we lifted the mattress to discover a molded box spring. There was also a used tissue behind the bed and dust behind the bed an inch think. The return vent for the central air unit was caked in dust. I have pictures of each of these issues. We decided to leave and not stay the next night. the lady at the front desk was very dismissive and would not even look at the pictures I had taken. She said she could not give me a refund for the night we had already paid for and weren't staying for. I am so upset! This ruined our vacation! We've stayed at Hidden Mtn. at least 5 other times with no problems, so to be treated the way we were is very disheartening! I will NEVER recommend this resort to anyone and will be sure to recommend no one ever stay here!

Hidden Mountain Resort, Inc. is BBB Accredited.

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