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Business Profile

General Contractor

The Cherokee Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Cherokee Group is a plumbing company that I called to repair my water heater. The person they sent out did not know what he was doing and did not fix my problem. He installed an incorrect igniter assembly and did not mount it to the burner assembly correctly. When he left he said he would be ordering a gas control valve which should fix the problem. Two days later when I asked him when he would be back with the part I was told he was getting it from ********* (a local hardware store) but it would take a week. I told him to forget it at that point and I would take care of it. One phone call and I had the part. I took it home and installed it but still had the same problem. Then I called another plumbing company who fixed the water heater and pointed out the problems. Cherokee group charged me $614.01 and did not give me hot water which I want reimbursed. I called them today and am waiting for a call back. If I don’t hear from them today I will be filing suit in small claims court tomorrow.

    Business Response

    Date: 02/12/2025

    We regret that the client was not satisfied with their experience. As a resolution, we offered a full refund, which the client declined. We remain committed to providing excellent service and addressing any concerns in good faith.

The Cherokee Group is NOT a BBB Accredited Business.

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