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Business Profile

RV Equipment

Adventure RV Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: 1265071
    Detailed Invoice: https://www.adventurerv.net/account_history_info.php?order_id=1265071
    Date Ordered: Monday 19 December, 2022
    1 x Suburban SF30F SF-30F Ducted Furnace, 30,000 BTUs (S078-791802)
    Sub-Total: $679.99
    2-6 Days Standard Shipping (Deliver To Zipcode: 18930): $28.26
    Shipping Insurance: $8.97
    Total: $760.23
    Sales Tax: $43.01
    The incorrect furnace was sent with a manual that didn't match. The manual was correct. However the furnace is not what I ordered. I asked for it to be replaced got denied. I asked for a refund and have not received any response back yet in the past 48 hours. Contacted their chat line multiple times and got referred back to the original help site to file a ticket. The phone number is never answered at any time of day (865) 429-3698. Voice recording just asks you to file a ticket. I filed two tickets #1 338516, was closed saying it was the correct item just the quiet version. After opening the casing of the furnace I filed Ticket #2, 811612 still open with zero response in 48 hours. It is not the correct item with the pictures supplied to Adventure RV showing the incorrect furnace. Model #SF-35VHQT. I would like a full refund and return packing slip so that the incorrect item can be shipped at no charge. I have a photo of the incorrect item number from the inside of the furnace case. I do not wish to exchange the item for the correct one. I just want the hassle to end. The correct furnace was ordered from another supplier and when it arrives can prove even further that what I was sent from Adventure RV is incorrect.

    Business Response

    Date: 01/12/2023

    Business Response /* (1000, 5, 2022/12/29) */
    We are sorry you had an issue with your order. We did reply to your ticket with the supplied photos within 1 day of receiving it. After reviewing the photos you sent it appears the item had incorrect identification on out packaging and the item in package was incorrect. As per your request we will have the item picked up at no charge to you. Please check your ticket for more information on the process.

Adventure RV Center is NOT a BBB Accredited Business.

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