Complaints

This profile includes complaints for GlobeX Leisure and Travel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GlobeX Leisure and Travel

  1548 Parkway Ste 201 Sevierville, TN 37862

  
• 

  GlobeX Leisure and Travel

  2228 New Era Rd Sevierville, TN 37862

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday 1/23/25, my significant other, ****** *******, spoke with a representative for Globe X Leisure and Travel named ***** about a vacation package deal he saw advertised about the possibility of investing in vacation plans in the Gatlinburg TN area in the future. He asked questions to learn about this “deal”. He then spoke to ***** again on Sunday 1/26/25 and booked a package in Gatlinburg in which he knew he verbalized a 3night 4 day stay at one of the hotels in Gatlinburg and to attend a / hour presentation to learn about vacation properties and packages. He gave ***** his debit card information for the $59!package and $100 deposit for a total of $159. First thing after our bank opened the next day Monday 1/27/25, the $159 was immediately deducted from or joint checking account to Smokey MTN PRIMET. It was ONLY AFTER the money was taken from our account, did ****** receive an email with all of the “fine print” statng a credit check would need to be completed upon arrival… how absurd, a credit check should only be completed after agreeing/comitting to a purchase. Our trip was planned for 9/27-9/30/25. Also, noted was a refund if with in 30 days. On Tuesday 1/28/25, ****** spoke with ***** again to cancel the trip, due to poor reviews of the hotel (pics of bed bugs and poor service and poor cleanliness) which GlobeX put us in for the trip and poor reviews of GlobeX in general. ***** told Hermey the trip was not refundable, although it had only been 2days since he agreed to a booking. He did not reply “yes” to the confirmation email he received after Globe X received their money. ****** also spoke to a manager named PJ who also told he the package was not refundable, although it was less than 30 days. They stated they would “hold” our information for 12 months to book another trip. We demand a refund. None of this was in the ad or during info conversation. Attorney General of TN will be contacted per attorney advice.

  Business Response

  Date: 02/04/2025

  Hello,
  I see that this complaint is related to the one we recently closed for ****** *******. After further review and escalation, we have decided, as a company, to assist this client as a goodwill gesture.
  While we are not obligated to do so based on the agreed-upon terms and conditions, we have processed a refund of $159 to their account. Depending on their bank, they should receive the funds within 3-7 business days. A receipt has also been sent to the email address on file.
  Should they have future travel plans, we would be happy to assist them. Please let us know if there’s anything else we can do.

  Thank you!

  Customer Answer

  Date: 02/07/2025

  
  
  Complaint: 22885235
  
  
  
  I am rejecting this response because: we accept the refund of $159. But, we reject the response from GlobeX stating they are “not obligated” to give a refund. That is false. We were NOT informed this reservation was unrefundable. It was NOT in the ad. It was NOT disclosed during conversation with company representative, *****. It was NOT in email received. ****** did NOT confirm the email received AFTER GlobeX took the money from our account. We were informed there was a 30 day cancellation policy. It was ONLY 2 days. Extremely unhappy with GLobe X response. This has been submitted to the Attorney General of Tennessee for review. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested information regarding vacation properties sponsored by Globe X Leisure and Travel. On Thursday 1/23/25 I spoke with ***** and was informed about the 3night 4 day stay in Gatlinburg TN, for $59 with a $100 deposit that would be returned after our visit. I spoke with ***** again on Sunday 1/26/25 at approximately 3:00pm CST and booked a trip through them for dates 9/27-9/30/25 in Gatlinburg TN, with agreement to attend their 2 hour presentation about the vacation properties. Debit card information given with authorization for $159 to be paid- $59 for the hotel and the $100 deposit. On Monday 1/27/25, the $159 was deducted from my checking account immediately in the morning after my bank opened by Smokey MTN PrimeT. I received an email confirmation regarding this booking and information with all of the “fine print” NOT disclosed or not provided by ***** during our conversations on 1/23/25 and 1/26/25. I read a credit check would be completed upon arriva, which is odd if I am not committing to purchasing anything before even attending the presentation. Also read there is a 30 day refund policy. I read reviews about the hotel this company was putting me in to stay and the reviews were poor including pictures of bed bugs in the rooms. Upset about the non disclosure of the credit check and reviews, I called to cancel my reservation on Tuesday 1/28/25 (just 2days after booking, one day after receiving email) and spoke with ***** again and was told this was “not refundable” I told her it was less than 30 days, it had only been 2 days and that she did not give the correct information and did not send this information until after they received the money from my bank. Again I was told this trip was “not refundable” On the same day, I also spoke with ** who is supposedly a manager who also told me this trip was non refundable. The “fine print does not state this and ***** did not say it was unrefundable. I am wanting my $159 refund ASAP. Thank you.

  Business Response

  Date: 01/30/2025

  Hello, we are sorry to hear about the experience Mr. ******* is experiencing. I have looked into the details of this complaint and it is clear that our team followed all proper procedures. Mr. ******* filled out a form to be contacted on this website: ************************** *n regards to a 4 day, 3 night travel package to Gatlinburg, TN. All terms and conditions, details of the 30 day money back guarantee, qualifications, and presentation requirement are all written on the website as something you must agree to prior to submitting contact information to us. He checked off that he agreed and submitted his info for us to contact him. 

  We contacted to the client to discuss details of the offer and at that point he wanted to move forward with purchasing the package and provided travel dates as well. We submitted the dates to our Reservations department on the same day he purchased the package, 1.26.24. The reservation was fulfilled and the confirmation letter was sent to the client on 1.27.25. I have attached the confirmation letter. 

  Mr. ******* mentioned the 30 day refund policy on the website that he inquired through, which is also an attachment here. It clearly states, that once a reservation is confirmed, they are no longer eligible for a refund. We finalized the reservation within 24 hours of purchase, and he received the email correspondence immediately. 

  I also included the notes on file for this client with date stamps. Here, you will see Mr. ******* informed us that he purchased a camper on 1.28.25 and needed a refund. Unfortunately, the reservation had been confirmed back to him for over 24 hours before we got the call about the camper/request to refund. 

  We understand things happen and work with clients as much as we can, however, given the situation, this is indeed a non-refundable package. We cannot make an exception for one without doing it for all. Mr. ******* still has access to his package and can utilize it anytime in the next 18 months (it was originally 15 months, but we waived a $99 extension fee to try making the situation better for him). 

  Thank you

  Customer Answer

  Date: 01/31/2025

  
  
  Complaint: 22875069
  
  
  
  I am rejecting this response because:
  
  I did not reply YES to the confirmation email they had sent. 
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package for 3night4day stay in TN for 79$ on November 21,2024.
  Their cancelation policy states:
  
  You may cancel this package without penalty within 30 days from the date of purchase. Cancellations must be submitted in writing to [email protected].
  
  When I first called them to cancel, the person on the phone stated the trip is not refundable.
  When I sent an email to the e-address provided for cancelations - a lady called me (Lina, ********** ********* ***** and she was clueless about my reservation because according to her their company doesn't do trips to TN location. However, that was the email provided in the email I received as booking confirmation? I believe Globex Travel is scamming people. I just want my 79$ back.

  Business Response

  Date: 12/12/2024

  Hello,

  Thank you for bringing this matter to our attention. We’d like to provide clarification regarding the concerns raised.

  Affiliation with 2FN Travel: 

  The guest purchased a package on the 2FN Travel website on 11/21/24. 2FN Travel is one of our vendors that promotes our Gatlinburg travel packages. Like many vendors in this industry, 2FN Travel also offers other destinations that are fulfilled by different companies. This practice is considered standard in our field. This is likely where the confusion came in when she spoke with the woman mentioned, Lina (********** ********* ****), who is not affiliated with our company and likely a newer employee not yet educated on every destination 2FN Travel offers outside of her companies' destination(s). We have communicated the issue with the vendor to provide additional information in regards to the call, and put a plan in place to avoid this happening again in the future.

  Confirmation/Documentation/Cancellation Policy:
  Both the qualifications/cancellation policy are explained in the terms and conditions, as well as all the requirements/details for the package. The guest acknowledged upon purchase that she qualified for this package and agreed to the terms of all sales being final at point of confirmation. 

  The guest received the confirmation email on 11/22/24, detailing the package, terms, and conditions. You will find that it matches the terms and conditions on the website as well. Two attempts were made on 11/22/24 to contact the guest to finalize the reservation (this includes verifying qualifications are met, dates of travel, additional requests prior to submitting to our Reservations team). She called us back not too long after and initiated the call by stating she doesn't think she will qualify and specifically states that she purchased the package without reading the terms and conditions. I attempted to upload the call, but the format wasn't accepted. I am happy to email or provide the recorded call at any time if necessary. Additionally, we offered the guest a discounted lodging option in Gatlinburg with no presentation requirement as a goodwill gesture, as we understand things happen sometimes. Unfortunately, this offer was declined.

  We are committed to ensuring clarity and transparency for our guests and have taken steps to prevent future misunderstandings.

  
  Thank you, and please let us know if further clarification is needed.

• Initial Complaint

  Date:11/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I attended a presentation May 2024. For attending the presentation, we were given a $100 gift card. Since then, I have tried to use the card in the last 2 weeks for different purchases and the payment is declined. On 10/27/24 I called customer service ***** *******1 and spoke with Gayetre and was told they would call me back on 10/28/24. No call was received on 10/28/24, so in the later part of the afternoon I called them back. Per Gayetre, on 10/28/24, no response had been received from her higher ups. No call received 10/29 or 10/30/24, so I called 10/31/24 approx. 1:35 pm and spoke with Basil. Per Basil he checked with Gayetre and still no response available. Proxy * ** ***********

  Business Response

  Date: 11/04/2024

  Hello, I want to confirm that we did meet with ***** ***** in May of $2024. She booked through one of our vendors, ******* ************ *****, where the gift card was a part of her package. The VISA gift card was issued through a company called *******, and the customer service number she has been calling was with that company. We have no records of her contacting us since we met with her on 5/15/2024. Nor have we received any notifications from ******* ************ ***** about the issues she is experiencing. Had been made aware that she was experiencing these issues, we would've made it right. With that being said, we have processed a $150 check to be mailed to her and will give her a call tomorrow morning to touch base about the situation and inform her of our resolution. We would never want one of our guest's to go through the stress of anything like that, so we've made this a priority and will keep her updated along the way. Thank you!