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Business Profile

Car Service

Sewanee Door-to-Door

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My domestic flight to ********* on Saturday, 2/22/25 was canceled five minutes prior to boarding at no fault of my own. I notified the owner of the shuttle service in advance, during which he notified me that he would try to secure another driver. The owner of Sewanee-Door to Door could not secure another driver, and he could not pick me up at my new arrival time (a few hours later) because he was attending a birthday party, leaving me with no transportation from ********* to Sewanee. I had to pay to secure another form of transportation to Sewanee in addition to the $175.00 that I already paid. The owner of Sewanee-Door to Door said that he would consider a refund (after speaking with HR) in text communication with me, but ended up not offering a refund. On Sunday, 2/23/25, my return trip to ********* for my departing flight did not happen. The driver who was supposed to pick me up never called or texted to let me know they arrived that morning. I had to move my flight to later that same day, incurring an additional fee for changing the flight. I do not recommend this shuttle service. The higher cost ($175.00 each way) is not worth the risk of losing money if a flight is canceled or delayed. I say this after having good experiences using this shuttle service a few years ago. The owner of the shuttle service offered me a credit to use his shuttle in the future after I indicated that I will use a different mode of transportation to get to Sewanee moving forward. I cannot trust that this individual will be there to pick me up after this experience, so a credit in lieu of a refund (for services that were not provided) is disingenuous.

Sewanee Door-to-Door is NOT a BBB Accredited Business.

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