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Business Profile

Heating and Air Conditioning

One Service Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

4.27

Average of 11 Customer Reviews

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Review Details

  • Sheree B

    Date: 07/14/2024

    Sheree B

    Date: 07/14/2024

    We had asked another company to send a service technician to come and look at our air conditioner that wasn't working but, they failed to actually fix the problem. Thankfully, ONE Service Pros dispatched Jamall T***r to my house. Not only did he find the problem and fix it quickly, he was professional and courteous. Will absolutely recommend Jamall from ONE Service Pros to anyone I know for their air conditioner needs.

    One Service Pros

    Date: 07/15/2024

    Thank you for your kind recommendation! We're so happy that we could provide you with a great service experience.

  • Mark A

    Date: 06/04/2024

    Mark A

    Date: 06/04/2024

    I had trouble with my home HVAC unit. Booking the appointment was easy. The tech, Jamall, showed up on time, was courteous, knowledgeable, taking the time to answer my questions and explain what he was doing. I'd recommend One Service Pros and Jamall.

    One Service Pros

    Date: 06/11/2024

    Thank you for taking the time to leave your kind review! So happy to hear that Jamall did a great job and got your A/C fixed. Hope to see you again soon!

  • Donna C

    Date: 05/03/2024

    Donna C

    Date: 05/03/2024

    I had a burned wire in the attic and
    Wire and conduit had to be replaced. Totalling *****  After that I experienced flickering lights and the refrigerator quit cooling. Called them back out. Said it was the kind of light bulbs used and charged **** because it was a new problem. The burners on the stove worked but the oven didn’t. Called them out again. Said the fluctuations were caused by fans in bathroom. *****  Even though it was not a new problem they refused to delete the charge. They told me to call KUB. KUB came out but no problem on their end. Pro one service came out again and said the problem was KUB. The KUB repairman tested and again said no problem on their end. The One Pro Service technician was checking the control panel again. Fortunately the KUB repairman stayed and saw an arch when the technician tightened a screw. Problem solved it was a loose screw on the neutral bar and the vertical strip on the right side.
    I have no way to prove the first technician loosened the screw when he was tightening screws but it was the first time in 27 years the screw had been loose. I had to buy a refrigerator, stove, and garage door opener. I want to warn potential customers of the problems and costs I incurred. I was later told Lloyds Electric has an excellent reputation. I paid the service calls charge for their lack of knowledge because I didn’t want it to affect my credit.

    One Service Pros

    Date: 05/06/2024

    Thank you for sharing your experience. We apologize for the issues you encountered and the inconvenience caused. We're committed to improving our service and your experience.
    We would like to discuss a satisfactory resolution with you personally. Please contact us at ************. We value your feedback and hope to regain your trust.

  • Kenny S

    Date: 11/27/2023

    Kenny S

    Date: 11/27/2023

    This company is very good and punctual. HVAC service completed this time in preparation for upcoming winter months.

    One Service Pros

    Date: 11/28/2023

    Thank you for the kind review!

  • Mm M

    Date: 11/25/2023

    Mm M

    Date: 11/25/2023

    One service Pro of Seymour, Tn were very prompt and courteous. We needed a kitchen drain cleaning and we were amazed that they could do it within 2 days of of our first call to them and this is during the Thanksgiving week too! The person they sent was knowledgeable, friendly and seems to have done good job so far and he did cleanup thoroughly after him.
    Pricey? Maybe though not sure.
    -MM

    One Service Pros

    Date: 11/27/2023

    Thank you so much for the review!

  • Kevin S

    Date: 11/25/2023

    Kevin S

    Date: 11/25/2023

    The electrician for One Service Pros Charlie Pierson was a smart choice, He assessed our issue and had it corrected within 28 min. Technician Dakota visited first and was able to refer the correct option for us. He contacted Amber, Scheduling Director, and she immediately prioritized our issue to Charlie. Very satisfied with his performance. Both Dakota and Charlie are very good with their customer service and we felt we were treated fairly, honestly, and got the best option to correct our issue. Great customer centric service from Amber, Dakota and Charlie!

    One Service Pros

    Date: 11/27/2023

    Thanks so much for the great review, Kevin! We're so happy to hear that our team exceeded your expectations!

  • Jay G

    Date: 08/09/2023

    Jay G

    Date: 08/09/2023

    Competent and friendly same-day service. Had an old leaking water heater replaced by the afternoon of the same day we called them.

    One Service Pros

    Date: 08/11/2023

    Thanks for the great review, Jay! Glad we got you hot water again.

  • Bradley B.

    Date: 03/23/2023

    Bradley B.

    Date: 03/23/2023

    One service Pro did a great job on the generator adapter for my house. They were on time friendly and I was pleased with the price compared to some other quotes I got I will use One Service Pro’s in the future!

    One Service Pros

    Date: 03/29/2023

    Thank you so much for the wonderful review! We hope to work with you again in the near future. 

  • Angie B

    Date: 03/22/2023

    Called this company with a toilet issue at our vacation home. We live in Alabama. They sent a plumber and was supposed to let us know the problem and estimated cost of repair. We were never notified but was sent an invoice for $759. The camera and door lock at our vacation home showed the plumber was there for 19 minutes total. The bathroom with the clogged drain pipe is about 10-15 feet from the septic tank. OVERPRICED. I called and complained about the excessive cost and they reduced it to $459. This is still overpriced for the time and effort to do this job. This will be the last time this company will be allowed to do anything for me!!!!!

  • TRACY B.

    Date: 09/14/2022

    TRACY B.

    Date: 09/14/2022

    Very Friendly, easy to talk with. Knew what was best for my Guinea Fowl's shed. For their lighting, heating in winter, & fan for summer.
    David, Justin & Brandon did great!
    Happy G's !!!!
    Tracy happy also !!!

    One Service Pros

    Date: 03/29/2023

    Thank you for the great review, Tracy! 

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