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Business Profile

Entertainment

THE SONSHINE GROUP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I BOOKED A CRUISE IN FEBRUARY WITH A $300 DEPOSIT. I PAID AN ADDITIONAL $750 IN APRIL. I NOW HAVE A MEDICAL ISSUE THAT IS THE REASON I NEED TO CANCEL. MY FIRST REQUEST TO CANCEL WAS VIA EMAIL ON MAY 6, NO RESPONSE. I HAVE LEFT VOICE MAILS WITH NO RESPONSE. I HAVE SPOKE TO A LADY WHO IDEENTIFIES HERSELF AS THE AGENTS MOM. SHE PROMISES THAT HE WILL DO THE REFUND WITHIN A COUPLE OF DAYS. IT DOESNT HAPPEN. I HAVE SPOKEN TO HER MULTIPLE TIMES. AGENTS NAME IS TRAVIS ROARK.

    Business Response

    Date: 07/22/2022

    Business Response /* (1000, 5, 2022/07/04) */ We did speak to the customer and informed him that it could take several weeks for the refund to be completed. The customer made 2 transactions, one by credit card of $300.00 which was refunded 6/21 as you can see on the attachment and the other by check $750.00. Since the $750.00 payment was by check we have to wait until that is processed and returned to us by the cruise line. The refund has been requested just waiting now. Since the credit card was processed on 6/21 I would think the other should be to us this week. Once we receive the remaining refund we will send a check to the customer. Consumer Response /* (3000, 8, 2022/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree that the credit card charge of $300 has been refunded. However, I will not mark this as satisfied until I receive the check because I have been "misinformed" by this company numerous times. The first time i requested to cancel was 5/31/2022. Total I have already waited 6 weeks and 1 day. I don't know that I believe that I will have the check within 2 weeks. The $750 check cleared my account May 6, 2022.

THE SONSHINE GROUP is NOT a BBB Accredited Business.

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