Complaints

This profile includes complaints for Middle Tennessee Natural Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Middle Tennessee Natural Gas has 3 locations, listed below.

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  Middle Tennessee Natural Gas

  1030 West Broad Street P. O. Box 670 Smithville, TN 37166

• 

  Middle Tennessee Natural Gas

  1030 W. Broad Smithville, TN 37166

• 

  Middle Tennessee Natural Gas

  P.O. Box 670 Smithville, TN 37166

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This utility account is set up in my husbands name only for our home at ********************************************************** (******** St. ****). The account was set up to automatically bill the monthly fee to my bank account ( ******* St. ****) at Tennessee ******************* and has been doing so for some time. However, as of March 2025, my husband and I separated with me moving to a new home. My husband went online and updated the payment method to include his debit card to bill monthly instead of debiting my bank account. We noticed early in May, the company has been collecting the monthly fee from him via his debit card while still additionally pulling the fee from my bank account. I have the transactions on my bank statement to prove this as well as he has statements showing the fee being debited from his account, resulting in dual payments being collected. I called and spoke with the supervisor at the company stating that on March 25th 2025 $92.00 was processed as an ACH payment from my bank account, while a transaction of the same amount was debited from my husband account on March *********. Additionally, on April 25th 2025, $52.00 was processed again as an ACH transaction and on April 24th 2025, my husbands debit card was processed for the same fee to the business. The supervisor claimed he did not see any over-payment and stated there was nothing he could do. Although the transactions are clearly being processed to my bank account for the exact dollar amount of the monthly fee, he kept asking me to talk to my bank about it (which made no sense as how would my bank know the exact dollar amount of the bill to send to this business?) I did put a stop payment on this business by my bank for all future attempted transactions but I am looking for my $144.00 (total) that was fraudulently billed to an account that had been already paid by another, updated, method. Again, there is proof to provide that funds have been sent twice to this business for the same amount.