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Business Profile

Residential General Contractor

Sullivan Walter Homes, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sullivan Walter Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sullivan Walter Homes, LLC has 2 locations, listed below.

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    • Sullivan Walter Homes, LLC

      182 N College Smithville, TN 37166

      BBB accredited business seal

    • Sullivan Walter Homes, LLC

      PO Box 383 519 Riley Ave Smithville, TN 37166-0383

      BBB accredited business seal

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The house was purchased March 2022 as brand new built house. Submitted a list of repairs that are covered in the one year warranty that are covered in October 2022. Sent multiple messages, they did fix some things on the list but there are still remaining items they never did repair. They also "repaired" the siding that was falling off and bulging out all over, but yet I had to hire another business to come properly fix the siding for another $1,500 (all within the one year coverage I was supposed to have). After the man they had "repair it", another piece fell off completely and they said it was fixed and wouldn't help any further. Not to mention they had a private meeting with him before they came to my property. A piece of my driveway completely cracked off just a few months after purchase and they said they would still plan on fixing it, that was March 9th 2022. No response since. Recently a electrician was just arrested for falsely inspecting homes electric. Their names are on the list of people who have been victim of this. I emailed and asked if there was any way to find out about this due to MAJOR safety concerns if my electric was never inspected, once again no answer. All I have ever asked this business to do is correct their errors and they want nothing to do with it. They made their money so no longer care about the rest.

      Business Response

      Date: 08/23/2023

      The vinyl siding was repaired. The  concrete company was contacted to repair a patch towards the front of the concrete drive and a spot at the end of the driveway. They have repaired the smaller patch and the builder will contact the company to see why the other has not been repaired.

      An email was received on August 1 in regards to the electrical inspector (not electrician) being arrested. An email was sent on August 4th with a response.

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The house I purchased was a 2022 new built house, the closing date was 3/15/22. We were promised a one year warranty due to it being a new build. We sent our list of items we wished to be repaired back in October and yet nothing has been accomplished to fix our issues. Our realtor has reached out multiple times about getting our repairs done and no firm date or response from the builder. Our siding on our house is drooping/falling off of a not even one year old house.

      Business Response

      Date: 01/05/2023

      An email was received from the homeowner's previous realtor on October 24, 2022. The requests was reviewed. The contractor needed to see the items in person. The contractor met with the homeowner on December 1, 2022. He advised the homeowner what items would be covered under the home warranty. Sub contractors have been contacted to schedule a time to complete the items discussed.

    Sullivan Walter Homes, LLC is BBB Accredited.

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