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Business Profile

Auto Lube

Valvoline Instant Oil Change

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During an oil change valvoline asked to change the transmission fluid because it was due I agreed. At the end of the very long service they advised me that there would be a smell because of fluid on the pan. The van exhaust was blue. Even I knew this was wrong. I tried calling but it goes to a call center and not the place of service. I drive back and the manager said they overfilled it and would fix it. After they fixed it the van drove a little bit but then all the lights lit up. We had it towed to a reputable dealership to find they destroyed our transmission. The investigation on their part took 3 weeks and even after they determined they caused the problem they want to fix it at a shop 2hours from where the van is. Not a dealership a wrecker shop with ratings 0-3. They say this is all they CAN do. I dont understand why they decide where it gets fixed- and not a valid ****** shop.

    Business Response

    Date: 01/23/2023

    We are in receipt of this guests claim, our records indicate this guest spoke to the management team on 01/20 regarding this matter.  We want to advise the guest that the management team determines the outcome of all claims for our guests including which repair facility any repairs are performed at. They have advised this guest that they will be moving forward with the repairs on the transmission but we are not responsible for the head gasket, as the repair facility determined this issue was not related to services received with us.  We stand behind their decisions regarding this guests claim, no further action will be taken. 

Valvoline Instant Oil Change is NOT a BBB Accredited Business.

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