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Business Profile

Chimney Cleaning

Ashbusters Chimney Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ashbusters Chimney Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ashbusters Chimney Service, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21489319

      I am rejecting this response because:

      The office received my initial complaint on Feb. 23rd, before the company closed its offices in *********. The job was completed on 2/23/2024 as well. They knew they were closing and ignored to do the job right. I asked and questioned the cap not being installed and called and was not resolved. The business closed without resolving any of my concerns and after reciving funds from the lender. I need the issue resolved and the missing cap installed and a warranty on the products and labor in writing.  

      Sincerely,

      *************************

      place because we has snow in ********* and we wanted to use our freshly fixed and ready to use according to the contractor. Well the whole house started smelling a lot like smoke and we ended up turning the fire off and opening windows because we did not want to run the risk of carbon monoxide poisoning or have the house catch fire. I called immediately that day to schedule someone to come out and I got directed to voicemail. A voicemail was left and I have not received a call back. I attempted to call again 3 more times before trying to schedule something online as they suggest on their answering machine. To my surprise, the website state "permanently closed" and then I realized that this is why they have not returned my calls. I don't want to be stuck paying $12k for work that was not done correctly and it puts me and my family at risk of fires and carbon monoxide poisoning which is not safe at all to say the least. I found that they do have an office in ********* .

      Business Response

      Date: 04/06/2024

      I have received and read the complaint. We have shut down that branch office. It is also a separate business with a separate LLC. Does this complaint still need to be answered through Ashbusters in **?

       

      thank you 

      Business Response

      Date: 04/10/2024

      I will research the complaint and respond by first of next week. 
      yes, the office was closed down 30 days ago in ********** 
      It is a separate entity from the Ashbusters in ********** 

      Business Response

      Date: 04/10/2024

      I will research the complaint and respond by first of next week. 
      yes, the office was closed down 30 days ago in ********** 
      It is a separate entity from the Ashbusters in ********** 

    Ashbusters Chimney Service, Inc. is BBB Accredited.

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