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Business Profile

Cosmetics Sales

F & B Cosmetics / Fullfilment Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought one jar of the cream they advertised which was only for 40 no tax or shipping and handling yet the web site tried to convince me to buy more i did not agree finally after watching to videos for at least 45 min i was able to check out on friday i got an email saying they are sending six jars of the cream for 240 could not call them they were closed i i domed the credit card they will do an investigation too

  • Initial Complaint

    Date:06/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this company's website. As I was finalizing what I thought was just a straight forward purchase their website started adding more purchase screens. I opened another tab to investigate the company and when I went back to click the back button to cancel my purchase, their website had sent it thru, along with tag on purchases I didn't authorize.

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Keto acv gummies, authorized a 1 x payment and they have been charging me monthly for 5 months since. Have tried resolving this since last 2 months with phone calls, and sending to different phone numbers, messages and no resolving the issue. Do not have a real contact as far as I can tell.

    Customer Answer

    Date: 06/03/2023

    At this time they refunded me $70, I am waiting to make sure they take nothing more from my account. They have been withdrawing on the 23rd of each month.

    Business Response

    Date: 06/05/2023

    Hello ****,

    We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

    We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase of Keto Luxe Gummies automatically enrolls you in a monthly auto-ship program. As per checking, one of our customer service representatives has assisted you and refunded your account $70.00 on 05/26/2023.

    As a one-time courtesy, we went ahead and issued an additional refund of $327.56 today. You should see a credit in your account in the next **** business days.

    Rest assured, the account is canceled, and you won't receive any further charges and shipments. 

    We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2022...ordered online $39.95 was charged $199.95 Then sent second unordered product and charged again....want this stopped

    Business Response

    Date: 02/24/2023

    ***************************,

    Your Complaint against F&B Cosmetics and H&M Fulfillment are unfounded we do not sell products to consumers and the product you purchased was indeed fulfilled by H&M Fulfillment that is located at ********************************************** but we do not sell products and have never charged your credit card.  The product you purchased according to our fulfillment records was Proper CBD Gummies and Capsules, we have forwarded your information to our client for processing.

    Thank you,

    *****************************

    Operations H&M Fulfillment

    Business Response

    Date: 02/27/2023

    Hello ***,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have overlooked the terms. Your initial purchase of Proper CBD Gummies rolls into a monthly auto-ship program if not canceled within 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $359.81 today without needing to return any of our products. You should see a credit in your account in the next **** business days.

    Rest assured, the account is canceled, and you won't receive any further charges. 

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered skin products with a guaranteed refund, no risk guarantee for any reason at the end of 10/2023.The business is anything BUT responsive. I have contacted them 3x during a wedding and Christmas in December, and then again by their website, recently in 1/2023, using the contact us button, because they are very good at hiding any kind of phone number.Order # MMD******* 10/27/2022 $289 Original email was sent within the 60 days necessary. I just do not get a response from the company. I would also request that they publish their phone number on their site so it is easily found by consumers with similar concerns. What if someone had an allergic reaction.I want a refund of my $250 as they stated was no risk and you could return for any reason, so why not try it

  • Initial Complaint

    Date:07/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bottle of weight lost pills, but I called to cancel the order because the price was ***** the rep. Took a extra $** dollars off my card, which brought my total to $****** cents. I feel he rip me off and to top it off I asked for a whole refund but still they shipped a order out to me. I need my refund asap. Tracking number: *************************** I received the package today but I need my money before I send it back.

    Business Response

    Date: 08/04/2022

    Business Response /* (1000, 8, 2022/07/29) */
    You have emailed the fulfillment center we do not sell anything to consumers, we have forwarded the complaint to our customer ************ who will be in touch with their customer ******** *********.
    Thank you,
    ***************
    Operations Manager
    ***************

F & B Cosmetics / Fullfilment Center is NOT a BBB Accredited Business.

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