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Business Profile

Utility Water Company

Tennessee Wastewater Systems, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    Adenus/TWW is overcharging most customers with a deceptive practice. For example, my current billing statement runs from 7/26 to 8/28 2022. The billing date was 8/29, and the statement doesn't arrive until the first week of Sept. I noticed I have been paying a $2.72 dollar late fee and called to ask why, they indicated because my payment was a day late. By the time you get this bill, even if its the first or second day, and if you use bill pay where they mail a check it will not get there in time and there is zero grace period. This in itself is unethical of the company. Now if you use their online portal, they charge "service" and credit card fees that are actually more than the late fee. In effect, they are deceptively forcing/collecting an extra 3.00 from most customers each month, which doesn't sound like a lot but over the course of the year multiplied by their total customers sure adds up to a lot of free money for them. They need to offer a grace period, or provide more time between statement date and due date. No other bill I have has this problem...only this company. I believe it is 100% intentional to extract extra money from customers.

Tennessee Wastewater Systems, Inc is NOT a BBB Accredited Business.

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