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Business Profile

Oil Changes

Speedy's Oil & Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SPEEDYS CAUSED OVER $6,700 worth of damage to my car and refuses to fix THEIR mistake.

    Here is the breakdown of events

    STAY FAR AWAY FROM THIS PLACE

    Went to speedys on Dayton pike August 22 around 4:00-4:20

    Speedys oil change added generic coolant to my purple coolant

    August 28 spoke with the manager and he offered to send it to East ridge to get it flushed for free but I do not feel comfortable with this company working on my car, told me they didn’t fill it after he offered to flush it and when he asked for proof that I was there I stated that I never got an oil change because they didn’t stock my oil. They topped my fluids while they were checking to see if it was in stock, then I pointed out the camera he has pointed at the bay I was in (1st bay) and said oh that doesn’t work. I told him that’s not my problem that’s a you problem and asked to have the bill to pressure test and flush and any other damages that may occur in the cooling system paid for he called his boss and his boss denied it and said he would give me a call I gave the manager my card and he said that he would call me later as he is it the hospital in Ohio. I stated that I was giving them the chance to do the right thing and fix their mistake and if they do not we would have to handle this is small claims court and to which the First Gentleman that helped me said oh well that will cost you more money than the flush and pressure test, the manager then started waiving his hands at the employee and said would you shut the * up then both the manager and employee stormed off

    Spoke with ***** at the Hixson location very helpful and friendly, he passed the message along to the owner

    Dropped off at a real shop Thursday 8-29 for a pressure test and a flush of the coolant , called me at 3:20 asking for 2 hours of billable time to pull thermostat and radiator hoses to try and clear the gelled coolant I approved

    The real shop said Whole Cooling system needs replaced. Which ended up costing $6,700

Speedy's Oil & Auto is NOT a BBB Accredited Business.

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