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Business Profile

Snacks

Munchie Mountain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snacks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a movie night 40ct snack box to present to my family on Easter. On the website the presentation was very nice and the product appeared to be of regular sizes.I paid just short of $30.00.
    When I got the box it was so small and everything was crammed in the box. I was a drab box and the way the snacks were presented was not appealing at all. Not to mention that the product was small size, cookies, etc.
    Given that Easter was around the corner, I did not want to send it back. I requested a credit/refund of $10.00 and felt that this would be a professional courtesy. They have yet to get to me or release a refund.

    Business Response

    Date: 04/05/2023

    The customer ordered and received a movie night care package which was packed with the same contents pictured on the product page. The item was not damaged or destroyed in transit and no problems were found with the package. The customer was informed of our return policy and has/had the option of returning the item. However, the customer refused to return the item and demanded a $10 refund or threatened a bad review. 

    Considering there were no issues with the order itself, other than the customer ordering something she decided she didn’t want, this complaint is unwarranted. Again, the customer was given the option to return her product. 

    Customer Answer

    Date: 04/05/2023

     

    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ******* ******

Munchie Mountain is NOT a BBB Accredited Business.

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