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Business Profile

Property Management

Pristine Property Management llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a contract with ************************************** to rent a vacation property in *************** early this year. (attached) I found the property on ******, but the owner, **** ******, told me if I wanted to use the pool in the backyard for my family, I would need to sign a contract through her company, Pristine Properties, instead of with ******* That should have raised a red flag for me, but I am a very trusting person who tends to expect people to tell the truth. Because **** was so friendly, responsive, and accommodating, I went ahead with the rental and paid a total of $4,882.62:$ ****** (Deposit Paid 1/30/2024 via CashApp)Confirmation Number: #HJWSA61 $2,000.00 (Paid 2/01/2024 via CashApp)Confirmation Number: #**BFF4X $2,382.62 (Paid 3/22/2024 via CashApp)Confirmation Number: #W823N9P In June, I began reaching out to **** via email, text, phone, and ******** Messenger and never got a response to any of my messages. I then saw on ****** that someone posted she cancelled a guest's booking 15 minutes before their arrival time, and was so alarmed, I sent her a cancellation notice well before the acceptable cancellation date, and received the attached confirmation of cancellation the next day. It was the only communication I have received from her since I paid the amount due in full in March. I have been trying to contact her ever since the end of July to collect my refund. No response. I have asked if she was okay. I have asked her to please just communicate with me, and told her I have been looking for an attorney in your area. Not responding is poor business and unacceptable. I am hoping that the BBB can help me resolve this problem before I have to resort to legal action and more expense for her, as I am sure the court will have her pay my legal fees as well. I hope to hear from you soon with a resolution. Thanks for your assistance in this matter.

    Customer Answer

    Date: 09/28/2024

    Thank you for trying.  Does this mean this company/person will be listed on your records as "do not use" or "refused to answer" or "complaint ignored?"  I am just curious what anyone else would see if they looked it up at the BBB.  Again, thanks!  ***

  • Initial Complaint

    Date:07/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a contract to stay at this property and had fully paid. 48 hours before arrival, **** cancelled my reservation due to electrical issues at the property, and indicated that I would be receiving an email with cancellation information including details on my full refund. After asking for her to send this over multiple times, I received the cancellation agreement, which indicated that I would receive my full refund in 5-7 business days. It has now been almost a month, and **** has stopped responding to any of my messages. She breached her contract and refund agreement, and I would like my refund ASAP, as I had to book alternative accommodations on my credit card, and have been paying interest on that purchase.

Pristine Property Management llc is NOT a BBB Accredited Business.

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