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Business Profile

Towing Company

Chosen Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called my **** roadside to have my vehicle towed on 09/05/22 . This company towed my vehicle to **** . However my tire was damaged in the tow process. I spoke with someone at the tow company by the name of ****** who claimed to be the tow company owner. He stated that he would replace the tire and asked if I wanted it to be used or new. I said new. He stated that he had to order the tire. According to ****** the tire was ordered on 09/08/22. Upon speaking with my service advisor at **** they wouldnt be able to further diagnose my vehicle without the tire being replaced. They gave me 2 choices pay $188 to have the tire replaced or if a new tire is brought in they can insatiable it for $42.I informed ****** of this on a 3 way call with my husband and asked him to cover the fee that **** was charging as well since this occurred due to his towing. ****** agreed. On 09/13/22 ****** confirmed that the tire had arrived and that the manger of the shop was in a meeting so he was not able to retrieve the tire but would do so the next morning and take it to **** and pay the fee to have the tire out in. I sent ****** a text on 09/15/22 at 1pm est asking if there was an update. He stated that he had just gotten done reading his Bible and would go to the dealership right then. However ****** has not gone to **** and my car still does not have a tire. So **** has parked my car due to not being able to drive the car a highway speed due to the damaged tire. So now it appears that I'm going to be stuck paying for a tire that I did not damage in order to have my vehicle accessed at the dealership

Chosen Towing & Recovery is NOT a BBB Accredited Business.

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