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Business Profile

Paving Contractors

Epling Construction & Asphalt Maintenance
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner poured our driveway last spring for the amount of $11,500.00 check # 5542. Owner stated he would come back later and seal , but owner never showed. Owner ask us to send over pics of driveway after many text messages about the sealing and so we did revealing it would indeed need to be sealed. We made several attempts to reach out via text and calling on the phone, but never got a return visit from the owner to seal. For the last couple of months we have noticed a crack that is trying to abrupt in the driveway and we again have been calling and even sent over an email for the owner to try and reach out to us, but still no response. We would like for the owner to seal as promised and please involve a resolution or repair to stop this crack since the driveway was only poured just last year and since we kept our promise with payment of $11,500.00 to the owner. We made a call on 06-16-23 and owner finally answered the cell number 423-223-8386, but abruptly hung up when we ask to speak to Steve. We called back and owner would not answer. We would like the owner to contact us and schedule an appointment to resolve our concerns. We are not certain why the owner is avoiding us and will not return our calls, text messages, an email, and now has hung up on us.

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