We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

First Class Plumbing and HVAC, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I strongly advise against utilizing this company for any purpose. Despite paying GOOD MONEY for our new unit, it has malfunctioned repeatedly since day one, requiring constant modifications and repairs. The owner has been consistently unresponsive, failing to answer calls and neglecting to return messages for hours after scheduled appointments. Furthermore, our emails have now been blocked, preventing communication. Currently, our home is an uncomfortable 79 degrees.. We've paid both ****** and *** to come out and fix all the issues and it's broke down again. This was a brand new 3.5 ton unit,******* brand. ***** sqft house. It shouldn't have a problem cooling in here. I broke down and bought windows thinking that was the issue, even though our old unit would cool, it just cost 500 a month. So I'm having a hard time understanding why a huge unit and new windows won't cut it. The last time, some wires were touching and burning so it was shutting off and not running right. I FINALLY got owner out here and he literally looked at me, and asked me what I wanted him to do to fix it. I don't work in HVAC so I had no advice for him.I'd also like to add, we have somone living with us with cancer, so the medicines already keep her hott. I've relayed this info to him as well, and told him that's why it's so important to fix this. Every company I've called had managed to get out here or work us in etc etc... but NOT the guy that installed it.

First Class Plumbing and HVAC, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.