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Business Profile

Heating and Air Conditioning

Bartholomew Comfort Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible experience today with ***************************** and **** ********************!! ***************************** argued with me for 10 minutes before he even got to the house about the address. I had to stand by the road so he could find us. Then when he did finally pull up he said I gave wrong address. I ask him to show me address he was looking at. He then showed me on his phone the CORRECT address ??. He admitted he must have dyslexia. After fixing our unit he then argued about the warranty. He didnt want to listen to us and tried calling the company. When I mentioned he needs to listen to his customers he became irate and took the new part off the unit and left. He then lied to Drew ******************** and said we cussed him. Drew ******************** wont send anyone out to fix unit Im calling ***********!!Update.. went to Milan to speak with ****. ***** ******************** was horribly rude and didnt want us to talk to owner. Lied and said he wasnt there!!! **** happened to hear us and come out of office. The tech they sent out, *****************************, will not bring our old part back. We need it for warranty purposes

    Business Response

    Date: 06/14/2023

    Thank you for taking the time to share your feedback about your recent experience with our company. We genuinely appreciate your input and apologize for any inconvenience or dissatisfaction caused.
    First and foremost, we want to express our sincere regret that your expectations were not met. As a company, we strive to provide exceptional service to all our valued customers, and it is disheartening to learn that we fell short of that goal in your case. Please know that we take your concerns seriously, and we are committed to making things right.
    We understand the frustration you experienced and would like to assure you that your feedback has been shared with our team. We are conducting a thorough investigation into the issues you raised to identify any lapses in our service and take appropriate corrective actions. Our aim is to continuously improve and provide a seamless and positive experience for all our customers.
    Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We genuinely value your feedback as it helps us better understand areas where we can enhance our services.
    Warm regards,
    Bartholomew Comfort Services

    Customer Answer

    Date: 06/16/2023

     
    Complaint: 20150785

    I am rejecting this response because:
    It seems to be an animated response. No solution. They didnt return my part as promised. 
    Sincerely,

    *************************

Bartholomew Comfort Service is BBB Accredited.

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