We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Ben Lomand Telephone Coop, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ben Lomand hired a contractor to install Fiber Optic lines for service down my street. I am not a Ben Lomand customer. The lines required my property to be dug. I contacted Ben Lomand and was assured the property would be repaired and left in the same condition. The digging was conducted through my end of my gravel driveway and also parallel to the street and directly down through the edge of my yard. The yard was left in terrible shape as was my driveway. I was not happy about the condition of my yard but knew it would improve as grass began to grow again. However, my driveway now has two holes at the end that holds water days after rain has ended. I contacted the office and was told the contractor would return to fix it. The contractor returned while I was at work and simply takes gravel from the end of the street to the end of my road. Nothing was done to fill in the holes created by the contractor. I can not keep a vehicle clean and free of mud or debris as there is no way to avoid driving through mud and water to leave my driveway. I recently had a water leak and discovered that when the contractor “fixed” my yard, they covered the manhole that is covering my water meter. While my water was leaking out of my water heater, I was digging to try to find my meter which was covered up.

    Business Response

    Date: 08/04/2023

    Ben Lomand Connect was unaware that the contractor did not repair the driveway.  Ben Lomand Connect's Tracy City District Office Manager attempted to contact Mr. ******** on August 4th but got his voicemail. She left a message with her contact information to make arrangements for a date and time to repair the driveway. Ben Lomand Connect apologizes for the inconvenience and will make repairs to the driveway as soon as possible.

    Customer Answer

    Date: 08/04/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A representative contacted me and made arrangements for the property to be fixed. 



    Sincerely,



    ******* ********

Ben Lomand Telephone Coop, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.