We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Discount Stores

Keevado

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a laptop for $390.02 on Jul 28, 2024 from Keevado which was advertised on eBay with the following spec:
    New Dell Inspiron 16 5635 M7WPG 16" Ryzen 7 7730U 2.0GHz 16GB RAM 1TB SSD
    However, they sold me a laptop with significantly lower specs.
    It actually was a Ryzen 5 instead of the advertised Ryzen 7
    8 GB RAM instead of the advertised 16 GB RAM
    512 GB SSD Storage instead of the advertised 1 TB (1000 GB) SSD Storage.
    I asked for a reasonable partial refund and Keevado was unwilling to offer a partial refund.

  • Initial Complaint

    Date:07/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi. I was in Keevado on 6/22 and I purchased some items for $197.41. The employee didnt ring the items up correctly and should have given a 45% discount on some of this. They refunded me $166.99 in the attached receipt. Then she turned around and rerang the items again for the correct price of $91.86. My issue is I have given this 3 weeks and they are tryingt o say they should only give me $27 back. My bank has confirmed 4 times that they do not see the refund of $166.99 and it has not been put into my account.

    I have never filed a complaint and this company is trying not provide a refund that I have a receipt for. For items I paid 2 times for.

    Business Response

    Date: 08/07/2024

    Hello,

    We've been in constant communication with ****** ******* over the issue presented.

    We issued a refund, and were equally perplexed by ****** not receiving their refund.

    After many back and forth conversations stating we've done all we can and ****** should reach back out to their bank to determine the issue, it was discovered that ****** changed Cards, and the refund went back to the old card which is inactive. We are unable to change where a refund is processed to, and informed ****** to reach out to their bank again for further assistances.

    We've been accommodating throughout the processes, and worked to support ******. 

    We would like this complaint removed in good faith, as we've operated with integrity, and the consumer at the forefront of our minds, but we are unable to control outside factors, that we were not made aware of until much later after we've issued refunds and worked to assist the consumer. 

    The issue should be resolved, as we've not received additional communication from ****** from my knowledge after we determined their card changed, to my knowledge. 

    I hope this clarifies the issues. 

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 8th I bought a new Toro 60 volt battery at this store. There was no way of testing the battery at the store. I got home and it would not work on my weed eater. I have two chargers and they both showed the battery as defective and would not charge it. I took the battery back this morning in July 9th and they would not give me a merchandise exchange or refund. They basically said we no longer take things back you are just out of luck. I would just like to have them investigated or at least put warnings out that they are an unethical place of business.

    Business Response

    Date: 08/07/2024

    Hello,

    I'm trying to see this transaction, but do not have a receipt.
    If the information is provided I can confirm if a return has occurred. 
    On July 8th, I do not see a transaction for the amount listed, and I have no customer profile information to view to be able to determine status of this complaint.

    I will state that we have a final sale price on goods that go greater than 50% off. "As Is". The policy is listed in our locations, and on our website.

    ******************************************

    We will gladly refund this transaction, if the proper documentation is provided in good faith. We have no intent to sell intentionally damaged goods to our consumers.




Keevado is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.