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Business Profile

Electronic Equipment Repair

Appliance Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

This profile includes complaints for Appliance Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliance Express has 2 locations, listed below.

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    • Appliance Express

      206 E Main St Waverly, TN 37185

    • Appliance Express

      117 S Clydeton Rd Waverly, TN 37185-2137

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a washer and on 06/29/2024. On date of delivery the the items were delivered on a flat bed truck in the rain. There were customer service issues that happen and was voice to the salesman and apology at the time was sufficient. However, after attempting to use the dryer. The dryer did not work. Contacted the salemans and was advised I had to wait to the following Monday for maintenance. (more customers issue hard to get intouch with the saleman. Was not provided a time. Had to call serval time. Eventually when the repair man came. He confirmed the dryer had water damage and a new dryer would be in best interest. No called. After Eventually getting intouch with the salesman. I was advise he would speak to his partner and locate another dryer and deliver a applicable dryer. After a few days a dryer was delivered that assume works (I have not pluge the dryer up) but did not look (appearance) the same as the original agreed purchased. I immediately called the salesman and expressed it was unacceptable. I was told that that was all available in store. I stated the dryer was not to my liking and why not give me the choice to come in and pick another option. After going back fourth. The sale offered to fix the original dryer and keep the 2nd dryer as a loaner. I disagree and hung up. Within minutes my partner who was with me doing the sale enter the store and request them to pick up the dryer and cancel the sale. A new salesman advised the washier could not be returned because we had used the item. I was present on the phone the entire conversation. I agreed that keeping washier was accepted because no issues had occurred and we did use the item. The 2nd salemans advised he would fix the contact and call me the following day. The next day came again they continue trying to get me to keep the dryer . I repeated I no longer wanted to move forwarded with the dryer. Now I am being told all sales all finial when this was not told provided or stated in the store.

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