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Business Profile

Window and Door Installation

America's Best Choice

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** will not call us back about the incomplete job at our house. The caulking around the windows looks like my grandma did it. We also need three new screens, as they were ripped when we they were installed. His workers did not take off the metal tabs on the sides, causing a possible hazard to anyone attempting to wash the windows. ******** crew installed Hardy siding. It is incomplete. Painting was not finished on the exposed underside of the trim. Caulking is incomplete.We also purchased doors. One door is scraped and left no touch up paint. The other french door was ordered too big, opens out instead of in, and installation was a joke (he sent a guy who installs flooring and trim). We have burn marks from incorrect installation and use of a reciprocating saw, extra holes because a door handle and lock was installed backwards, and the latch to hold the one door closed was messed up (Now we have 2 holes). ***** will not fix all these issues after multiple phone calls and texts. I do not and will not recommend him to anyone. Total for Windows and Doors approx $10,000.Total for siding: $13,300

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