We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Monster Broadband, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $60 charge on account on 11/20/24 after canceling service in August. I was told on the day it was canceled that everything was taken care of and I didn't need to do anything else. Any credits owed to me would be credited back to my payment method. I saw no charges until 11/20/24, and was told my service was never canceled when I called. Something about a merge from Monster to Pointe Broadband. This should not be my problem, they owe me $60.

    Business Response

    Date: 12/02/2024

    Please see attached response. 

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work for Home and have used Monster Broadband for the past five years without much interruption. However, a new company has taken over and since about April 2023 called Point . The internet in June alone on was out interrupted on 6/5 and 6/6and 6/10 and 6/13 and 6/15 and now again today since 100am. I have never filed a complaint on any company before, however, my livelihood, as work from home registered nurse I must have reliable service. In May approximately four -five days there was downtime, and I have those dates if necessary. I have to work and I am paying for a service every month that is not holding up its end of the contract. I placed a call this morning at 5:45 AM I reached a service center and at 8:35 I still had not gotten an update on resolution or problems they had found. I know you probably dont care about this but its so frustrating to try to do my job and not have the infrastructure that I pay for each month not operating. Im sure this will go in the spam folder or to trash but I feel like this company should be more responsible and responsive to its paying customers whos livelihood rely on internet! Please let me know if this is being investigated. Many thanks ************************* ********* ** ************

    Business Response

    Date: 06/12/2024

    Please see attached. 

Monster Broadband, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.