Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th I went into Tint World to discuss possible remedies for what I believed to be water marks on my transparent roof panel to my corvette. The installer steered me to getting Paint Protection Film on the roof. He stated that he has done it 2 other times on corvettes and they disappeared from sight. We talked about this for 30 minutes and I kept asking to make sure this would work as it was $300. He said it may not get rid of all of it but it would look much better. Trusting his suggestion and past experiences, I decided to do it because it is cheaper than replacing it. The next day he installed the product over the course of 5 hours. July 1st. He called me and said it didn’t turn out the way he wanted it. I went down to look at it and what he did made it look twice as bad. I kept telling him how bad it looked and it was made worse not better. I must have said this a half dozen times to him. I was not happy at all. And now to properly fix it somewhere else, I have to now remove the $292 Paint Protection Film. The sales person did not offer a discount or anything due to him being the one suggesting it and telling me it would be better. He held my car hostage till I paid. The same day, I put in a request to Tint World to speak to a customer serve rep about my bad experience. No call. I also went to the chevy dealership to discuss the roof and what Tint World did. He was shocked they would recommend this as they were scratches on the roof from before I purchased it. He said it needs to be refinished including removing the PPF. He is charging $400 to actually fix it. I already wasted $292 on the PPF believing in the installer that it would be corrected. I’m very dissatisfied with the installer and the service provided.

  Business Response

  Date: 07/17/2025

  7/17/25 Subject: Clarification Regarding PPF and Recent Service Dispute:

  "My apologies for the delayed reply. I was out all of last week helping prepare for our daughter’s wedding in Austin." 

  We would like to address the recent claim made by the customer regarding the paint protection film (PPF) on his vehicle. Regarding the service provided, our technician spent over five hours on the vehicle, in addition to using the necessary materials. Customer came into our shop asking for options and we gave him our professional advice.  Despite this, the customer was only charged $292.00 including tax. At our standard labor rate of $100.00 per hour, this was significantly discounted. It’s important to note that the customer was advised prior to the work being performed that the repair may or may not fully resolve the issue. He acknowledged and approved the work with a full understanding of the potential outcomes and costs involved. While it appears the technician did not quote the full amount that would typically be charged, the customer still received substantial value for the service provided.  Our technician also performed paint correction on the surface at no additional charge. In addition, they included extra materials and services in an effort to minimize the issue and go above and beyond the customer’s expectations. 
   "This step is performed prior to PPF installation, as it highlights all existing damage and scratches, allowing for proper correction beforehand." In our professional opinion, the customer received a fair—if not exceptional—deal under the circumstances. 
  As the owner of this location, I was present during the entire interaction in question. At no point did the customer express any concerns to me directly while I was available in person and approachable. I always encourage open communication and would have been more than willing to address any issues on the spot had they been brought to my attention. 
  We will not be considering a refund, as we have already absorbed the cost of the additional 3 hours invested in this work without charging the customer 
  I have attached the customers' 1-star review for our business along with our response. The customer has stated that he removed the PPF; however, we have personally inspected the vehicle and the PPF is still intact. Furthermore, in his own recent complaint submitted to the dealership, he again stated that the PPF remains intact. This raises the question: which statement is accurate? 

  
  ***We’d like to clarify that the statement made in the customers 1 star review is not accurate. At no point did the customer reach out to the owners to resolve the issue. Instead, this matter was escalated to corporate immediately, without giving us the opportunity to address customers' concerns directly. 

  
  7/14/25(Customers review) Location led me to believe that buying and installing PPF on my roof would eliminate what ***they stated were water marks but turns out were actual scratches. They stated that they would disappear, and they have done this before. Once installed, it looked 10x worse. ***Had to completely rip it off. Don’t listen to their recommendations because only a sale matters to them. I consider this to be deceptive. Owner is unwilling to remedy the situation which makes this even more deceptive. Do not recommended this location as they are untrustworthy. 

  
  TW 7/16/25 ***Thank you for your feedback. We always welcome input, as it helps us grow and continue to serve our customers at the highest level. That said, we feel it's important to respectfully clarify several inaccuracies in your review. 
  Our team provided exactly what was agreed upon—a solution to address pre-existing damage you disclosed before any work began. At no point did we promise complete correction or removal of prior issues, and we were fully transparent about those limitations from the start. 
  Additionally, you did not bring this concern to the attention of our ownership team, which would have given us the chance to discuss and resolve it directly with you. 
  Your claim that you removed the Paint Protection Film (PPF) is also not supported by our inspection and documentation. We take great pride in the quality of our work and handle every vehicle with care, always working to meet or exceed the expectations we clearly set with each client. 
  We kindly ask that you reconsider the content and accuracy of your review, as it does not reflect the facts or the professionalism with which your situation was handled. 
  We wish you the best and hope you’re able to resolve your concerns in a constructive and honest way. 
  Sincerely, Tint World Abilene Tx. 

  
  

  Customer Answer

  Date: 07/18/2025

  
  
  Complaint: 23557090
  
  
  
  I am rejecting this response because: they did not discount the service provided as they state. Also, there was no owner there and I did verbally repeat several times that “this looks awful and 10x worse”. I repeatedly expressed my displeasure. Nothing was done then to remedy the situation or even a recommendation to speak to upper management. The technician just ignored my responses. I reached out to corporate because they asked for my feedback to my service so I gave them my feedback. When I left Tint World location, the PPF was installed however I immediately went to the Lawrence Chevy Collision Center afterwards to discuss repair options for the roof panel I purchased the PPF to remedy the scratches. There is where I removed the PPF so the technician at the collision center could feel the marks on the panel to determine if they were scratches or watermarks. The owner of this store is now claiming I’m lying in my review and the situation I have submitted a claim regarding. She is within her right to speak to the collision center on how I did remove the PPF that was the recommendation of their “professional” opinion at Tint World. Another note is that there was no indication of anything stating it was heavily discounted. I spoke to the technician and asked for a quote. These companies do not charge by the hour, they charge by product and the installation location. The owner is claiming they heavily discounted the product and installation even though the quote received was for the exact amount as the purchase cost before any issues rose to their attention. The fact the owner is falsely claiming they discounted the installation speaks volumes of their deceptiveness. I reject this response as the owner is now claiming I lied about the events, the owner is continuing to be deceptive and redirecting blame to me, the customer, for taking their “professional” opinion and lied about same situations that worked usung their product.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 07/18/2025

  To BBB and Valued Customer, 
  As a busy business owner striving to balance day-to-day operations and address customer concerns, I believe it would be most helpful if a BBB representative could physically inspect the vehicle in question. Seeing the condition firsthand would provide a clearer perspective and assist in making a more informed and fair resolution. At this point, the ongoing back-and-forth dialogue does not appear to be leading to a productive conclusion. 
  Our technician dedicated over five hours of labor to this vehicle and even reduced the labor fee, despite the complexity of the job. The vehicle presented with severe oxidation and deep scratches, which are not uncommon in older or heavily used surfaces. The customer paid for surface correction and the installation of our Paint Protection Film (PPF), and our technician worked diligently to restore the vehicle's surface as much as possible. 
  At no point was it promised or implied that the result would match a brand-new, factory-grade finish. Such an outcome would only be possible through complete replacement or a more extensive bodywork job — a service we do not provide, nor was it part of the agreed scope. The customer was advised upfront about the limitations and expected outcome of the work, which is reflected in his own statement: “I purchased the PPF to remedy the scratches.” 
  The technician also provided a courtesy discount by waiving approximately three hours of labor, which is not standard but was done in good faith to accommodate the customer. The customer was fully informed of the work scope and gave verbal authorization at the time of drop-off. This authorization was necessary for us to proceed, and the technician took great care and time to complete the service to the best of his ability, knowing he would not receive commission on the reduced price. 
  As for the customer’s claim that the vehicle appeared “10x worse,” we understand that removing the surface-level oxidation and light scratches may have revealed deeper, underlying damage. Unfortunately, this is not something that can be anticipated or resolved through surface treatment alone. The technician focused on what was within our capability — correcting surface damage and applying PPF to help prevent future issues. 
  During the inspection, the owner pointed out other areas of concern on the vehicle and attempted to have a conversation with the customer, who may not recall this interaction. When it became clear the customer was not receptive, the owner respectfully disengaged. 
  In summary, the customer was informed, agreed to the work, and received a service aligned with what was promised — surface correction and PPF installation. We regret that the outcome did not meet the customer's expectations, but we believe the service was performed in good faith and in accordance with industry standards. 
  We remain committed to customer satisfaction and welcome any reasonable path to resolution, ideally involving an impartial third-party inspection by the BBB. 
  Sincerely, 
  ****** G
  Owner 
  Tint World