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Business Profile

Thrift Shop

Abilene Goodwill Industries, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Abilene Goodwill Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Abilene Goodwill Industries, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The goodwill website says they don't accept hazardous materials, yet a bedsheet sailys under California law it will expose one to cancer causing chemicals and right after a transaction occured and that was noticed in the store I was told no refunds or exchanges happened.

      I also bought a king size bed sheets that doesn't fit my twin mattress. I complained and was told no refunds.

      Business Response

      Date: 09/26/2023

      This customer was not granted a refund initially in accordance with our return policy which states that all store sales other than clothing and electronics are final. Goodwill West Texas operates in compliance will all federal and Texas state laws regarding the safety of products that we sell. Because we value every shopper and donor at Goodwill, we did reach out to the customer to offer a refund in good faith. Additionally, we have created extra signage to be posted in stores at the point of sale, explaining our return policy.

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some clothing from the Goodwill the night of July 10, 2023. I and three other customers were told that since the dressing rooms were closed that we had 48 hours for returns. We just needed the receipt and the tags had to be on the clothing. Some of my items didn't fit so I took them in this afternoon with tags still on them and the receipt. I was told by the manager that they would not do a return it was exchange only. This we were not told last night. If I had been told that I would not have made any purchases would out being able to try the clothes on. I spent $29.10.
      I want them to honor their word and give my money back.

      Business Response

      Date: 07/21/2023

      Hello,

      Our team contacted the customer to offer a full refund. To avoid confusion in the future for both our customers and employees, we will provide a written policy on exchanges.

      Thank you,

      Goodwill West Texas

      Customer Answer

      Date: 07/31/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 20305071, and find that this resolution is satisfactory to me.




      Sincerely,




      ****** *** *****

    Abilene Goodwill Industries, Inc. is NOT a BBB Accredited Business.

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