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Business Profile

Tractor Dealers

ACCO Feeds, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Dealers.

Complaints

This profile includes complaints for ACCO Feeds, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ACCO Feeds, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/18/2023

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 22, 2023, I redeemed 5000 Plaid Perks points for a $20.00 coupon which the web site stated had to be mailed to my home address as opposed to the ability to print $5 or $10 coupons from the web site. On June 20, 2023, I filed an inquiry asking about the whereabouts of the coupon. I received a prompt email response on June 21, 2023 requesting verification of my home address. I replied immediately. On July 22, 2023, I replied off the June 20, 2023 email thread that I was still waiting for this coupon to arrive. I received no response. On August 6, 2023, a mass email was received announcing the termination of the Plaid Perks program on August 21, 2023. On August 8, 2023, I created a new online inquiry with no response. On August 9, 2023, I contacted their call center and was told I would receive a response in 5 business days. I received nothing. On August 16, 2023 I called and filed another online inquiry, again, no response. If Nutrena et al knew there were issues back in June with their program it would have been kind if they had just resolved my problem by restoring the 5,000 points instead of ignoring me, a long time customer.

      Business Response

      Date: 08/29/2023

      "Hello,

      This matter has been resolved with the company.

      Thank you,

      ***** ********"

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