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Business Profile

Vacuum Equipment

Blodgett's Vacuum Cleaner Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incident occurred August 11, 2023. I paid 72.53 for a new vacuum brush roller and installation. The brush roller was an incorrect model and prohibited the vacuum from functioning. I returned to the store with the vacuum to get a correct model of the brush roller or a refund. The owner refused to do either.

    Business Response

    Date: 10/05/2023

    "This customer waited in office while repair was complete. He ran the vacuum before he left and said he was completely satisfied. Sometime late after a week or so he came back looking for a refund. I explained that the part had been used and I could not refund since it was taken after repair was approved and paid for with his satisfaction before he left the office. The brush roller was dirty, and belt burn on the end. He again came back with a different vacuum (Oreck) and tried to tell me it was the same vacuum, in which I took off with the bottom plate and showed him that it was not the same vacuum. He became upset that he had been caught in a lie. Threatened me and left. Thanks, ****** *** Owner of Vacuum Cleaner Hospital."

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